Inbound Call Center Representative - Phoenix, United States - Maatco Ltd

Maatco Ltd

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for enthusiastic and detail-oriented individuals to join our call center team as Inbound Call Center Representatives. This role will involve handling inbound calls from customers, providing assistance with inquiries, resolving issues, and ensuring customer satisfaction.

Duties:

Answer incoming calls from customers and provide assistance with inquiries, orders, and product information
Listen attentively to customer needs and provide appropriate solutions or recommendations
Up sell products or services to maximize sales opportunities
Maintain accurate and detailed records of customer interactions and transactions using data entry software
Conduct outbound calls as necessary to follow up on customer inquiries or resolve issues
Collaborate with team members to achieve individual and team goals

Requirements:

Previous experience in customer service or call center environment preferred
Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers from diverse backgrounds
Strong phone etiquette and active listening skills
Sales experience is a plus
Ability to multitask, prioritise, and manage time effectively

If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Pay:
From $39,664.00 per year

Benefits: