-
Guest Service
2 weeks ago
Veggie Grill Seattle, United StatesVeggie Grill Fourth Avenue [Restaurant Associate / Wait Staff / Team Member] As a Guest Service at Veggie Grill, you'll: Work with other Team Members doing whatever it takes to provide guest enjoyment; Finish and serve menu items to Guests; Assist Guests with their needs; Documen ...
-
Guest Services
2 weeks ago
Climate Pledge Arena Seattle, United States** Guest Services Representative (Part-Time)** · **Job Category****:** Event & Guest Services **Requisition Number****:** GUEST01046 Showing 1 location **Job Details** · **Description** · **Our Purpose:** · We are building a championship organization that serves our fans, com ...
-
Guest Service Representative
2 weeks ago
Marriott International, Inc Times Square, United StatesAdditional Information Pay: $24.68/hour · Job Number · Job Category Rooms & Guest Services Operations · Location The Westin Seattle, 1900 5th Ave, Seattle, Washington, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Manage ...
-
Guest Service Runner
2 weeks ago
Marriott International, Inc Seattle, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Seattle Marriott Waterfront, 2100 Alaskan Way, Seattle, Washington, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Tes ...
-
Guest Service Representative
1 week ago
Crowne Plaza Seattle Airport Seattle, United StatesJob Description · Crowne Plaza Seattle Airport · 17338 International Blvd. · Seattle, WA 98188 · GUEST SERVICE REPRESENTATIVE · The Crowne Plaza Seattle Airport is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest ...
-
Guest Service Runner
2 weeks ago
Marriott International, Inc Seattle, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Seattle Marriott Waterfront, 2100 Alaskan Way, Seattle, Washington, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Tes ...
-
Guest Service Representative
3 weeks ago
Crowne Plaza Seattle Airport Seattle, United StatesJob Description · Crowne Plaza Seattle Airport · 17338 International Blvd. · Seattle, WA 98188 · GUEST SERVICE REPRESENTATIVE · The Crowne Plaza Seattle Airport is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest ...
-
Guest Service Agent
2 weeks ago
Sonesta International Hotels Corporation Seattle, United States Part timeThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Part Ti ...
-
Guest Services Agent
1 week ago
Pineapple Hospitality Seattle, United StatesStaypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team me Guest Service, Agent, Custome ...
-
Guest Service Agent
2 weeks ago
The Kimpton Hotel & Restaurant Group, LLC Seattle, United StatesPalladian Hotel Kimpton Hotels & Restaurants Belltown Seattle The hourly pay range for this role is $20.00 This range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we woul Guest Service, Agent, Guest, ...
-
Guest Service Representative
3 weeks ago
Crowne Plaza Seattle Airport Seattle, WA, United StatesCrowne Plaza Seattle Airport · 17338 International Blvd. · Seattle, WA 98188 · GUEST SERVICE REPRESENTATIVE · The Crowne Plaza Seattle Airport is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arrivi ...
-
Guest Services Manager
3 weeks ago
AccorHotel Seattle, United StatesCompany Description · Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Ol ...
-
Guest Services Teammate
1 week ago
Seattle Seahawks / First & Goal Inc. Seattle, United StatesJob Title: Guest Services Teammate · Location: Seattle, WA (Lumen Field) · Rate of Pay: $22.75 / hour · Shift Length: 4 – 8 hours per event on average · *** This is an event-based position; therefore, you are only eligible to work a shift if our stadium is hosting an event *** · ...
-
Guest Services Supervisor
1 week ago
Pineapple Hospitality Seattle, United StatesTo quick apply to this position, text SP 3745 to Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences Guest Services Supervisor, Guest Service, Sup ...
-
Guest Services Agent
1 week ago
Pineapple Hospitality Seattle, United StatesTo quick apply to this position, text SP 3737 to Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences Guest Service, Agent, Customer Service, Guest ...
-
guest service representative
3 weeks ago
Dimension Hospitality Seattle, United StatesJob Type · Full-time, Part-time · Description · Reports To: Front Office/Operations Manager · Supervises: N/A · Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of gues ...
-
Director of Guest Services
2 weeks ago
AccorHotel Seattle, United StatesCompany Description · Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Ol ...
-
Guest Service Agent
2 weeks ago
CSM Corporation Seattle, United States Part time** Guest Service Agent | Night Audit l Part Time** · **Job Category****:** Front Office **Requisition Number****:** FRONT03281 Showing 1 location **Job Details** · **Description** · This position is responsible for anticipating guest needs, providing solutions to ensure guest ...
-
Guest Service Representative
2 weeks ago
Nothing Bundt Cakes Seattle, United StatesNothing Bundt Cakes - JobID: [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs; Follow NbC Sweet Steps of Service t ...
-
Guest Service Representative
1 week ago
Schulte Companies Seattle, United StatesSchulte Companies Brooklyn Ave NE [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage a ...
Director of Guest Services - Seattle, United States - Women Leading Travel & Hospitality
Description
For over 25 years, TCS World Travel has been enriching lives through our jet expeditions and custom itineraries.
Our all-inclusive journeys deliver unparalleled and meaningful experiences with exceptional quality and service in unique destinations around the globe. Discover the most direct, luxurious and personalized way to travel. Our team of passionate travel experts will take care of all the details, so our guests can get lost in the memorable moments.
We've been dedicated to enriching lives through travel since our founding in 1991. As pioneers in the private jet industry, TCS World Travel has developed and operated just shy of 300 luxury jet expeditions to more than 200 destinations. We are the most experienced jet expedition company in the world.
The director of guest services is responsible for the management of the guest experience post-booking for all TCS and partner private jet expeditions, partner journeys, small jet programs, and custom travel trips. He/she ensures guests preparation for their travel experiences is seamlessly managed. There's a wide variety of responsibility, including managing our guest services team, emergency and incident management, working with Sales and Marketing at collecting guest information, and sharing experience information with the guest. The director of guest services works closely with the Sales, Product Development and Operations teams to ensure our guest experience and operations are seamless and meet or exceed guest and partner expectations.
****Key Responsibilities****
Lead the guest services team, including hiring, training, coaching, evaluating, mentoring, performance improvement for the Guest Service managers, coordinators and administrative staff.
Lead the strategic messaging and communication flow for all post-booking guest contact to ensure the highest level of customer service and best possible guest experience, from their first call through their post-trip experience.
Collaborate with the executive team and directors of Product Development, Sales and Operations to deliver a seamless guest experience and achieve commercial targets.
Develop, document and manage to consistent processes and procedures both within the team and with cross-functional work, including the adoption of new technologies.
Foster a collaborative and cohesive team environment with the Sales team for guest handover, as well as in working with other department to achieve strong results
****Qualifications****
Bachelor's degree in hospitality management, public relations, business administration or related field is preferred
Experience in best-in-class customer experience roles a must, preferably in the luxury segment
Demonstrated ability to manage a team under pressure and monitor customer service, team activities and processes
Knowledge of global destinations and demonstrated ability to leverage that experience relating to guests
Experience managing analytics-based decision making, including driving reporting and technology to support analytics
Exceptional communication skills and an ability to work with multiple departments and conflicting priorities
Ability to remain calm and focused in stressful, time-pressured situations
Travel as required for trip departures (check-ins) or otherwise to connect with guests and product.
This role is critical to the commercial success of our business. It ensures our guests receive the exceptional service they're used to from our guest-facing teams. We want to hear from you if unparalleled customer service is in your DNA, your passion for travel is tangible, and you can keep a level head at all times. Please apply detailing on what makes you the best choice for this important role in your cover letter.