- Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
- 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurate documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
- 5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
- 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
- Excellent verbal and written communication skills.
- Strong human relations and organizational skills.
- Ability to handle high-stress situations.
- Good judgment skills. Strong customer service skills.
- Ability to learn and operate multiple computer systems effectively and efficiently.
- Required Software and Other Tools: Basic computer operating skills.
- Standard office equipment.
- Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
- Required Education: High School Diploma or equivalent Required Work Experience: None
- Preferred Education: Associate Degree Preferred Work Experience: 2 years of customer service or call center experience.
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Customer service advocate
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US Tech Solutions West Columbia, United StatesJob Title: Customer service advocate · Location: Columbia SC 29203 · Duration: 3+ months (With Possible Extension) · Job Description: · Contract to hire · Onsite Position will have an option to work remotely. · Will make candidate selections from resume review. · PAI administ ...
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Customer service advocate
2 days ago
US Tech Solutions West Columbia, United StatesJob Title: Customer service advocate · Location: Columbia SC 29203 · Duration: 3+ months (With Possible Extension) · Job Description: · Contract to hire · Onsite Position will have an option to work remotely. · Will make candidate selections from resume review. · PAI a ...
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Customer Service Advocate I
4 days ago
Pyramid Consulting, Inc Columbia, United StatesImmediate need for a talented Customer Service Advocate I. This is a 09+ months Contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: ...
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Customer Service Advocate I
1 week ago
Pyramid Consulting West Columbia, United StatesImmediate need for a talented Customer Service Advocate I . This is a 0 6+ Months contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested. · Job ID: · P ...
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Claims Customer Service Advocate
1 week ago
Mindlance West Columbia, United StatesJob Title: Claims Customer Service Advocate · Job Location: Columbia, SC · Zip Code: 29201 · Top 3/5 Skills: · Customer Service · Inbound/outbound call · Data Entry · Claims processing · Job Responsibilities · Responsible for responding to customer inquiries. Inquiries m ...
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Customer Service Advocate I
1 week ago
BlueCross BlueShield of South Carolina West Columbia, United StatesWe have a job opening for the position of Customer Service Advocate I at BlueCross BlueShield of South Carolina. In this role, your responsibility will be to provide prompt, accurate, thorough, and courteous responses to all customer inquiries and pe Customer Service, Advocate, S ...
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Customer Service Advocate I
2 weeks ago
BlueCross BlueShield of South Carolina West Columbia, United StatesWe are hiring a Customer Service Advocate I. In this role, you will provide prompt, accurate, thorough, and courteous responses to all customer inquiries. In addition, you will perform research as needed to resolve inquiries. Description Logistics. T Customer Service, Advocate, S ...
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Customer Service Advocate II
1 week ago
BlueCross BlueShield of South Carolina West Columbia, United StatesProvides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Description Wh Customer Service, Advocate, S ...
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Customer Service Advocate I
5 days ago
Spectraforce Technologies West Columbia, United StatesTitle: Customer Service Advocate I · Location: Columbia, SC, 29203 · Duration: 3 months assignment · Shift: Friday/8:30-5pm -Contract to Perm -In person interviews · Note: Monday- Friday/8:30-5pm -Contract to Perm -In person interviews - This varies by person, depending on how q ...
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Customer Service Advocate lll
1 week ago
Pyramid Consulting West Columbia, United StatesImmediate need for a talented Customer Service Advocate lll. This is a 06+ Months Contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: $1 ...
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Customer Service Advocate II
1 week ago
Spectraforce Technologies West Columbia, United StatesTitle: Customer Service Advocate II · Location: Columbia, SC, 29229 · Duration: 3 months assignment (Contract to Hire) · Shift: (Monday- Friday 9:30am-6:00pm; 10:30am-7:00pm or 11am-8pm). · Note: Onsite Position only . · Onsite interviews will be conducted. · Training - (Monday- ...
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Customer Service Advocate I
1 week ago
LanceSoft West Columbia, United StatesProvides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. · 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. ...
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Customer Service Advocate I
6 days ago
Experis West Columbia, United StatesTitle: Customer Service Representative · Location: Columbia SC · Duration: 6+ months · Pay Rate : $15.50/hr (On W2) · We are looking for a " Customer Service Representative "to join one of our Fortune 500 clients. · Job Responsbilities: Provides prompt, accurate, th ...
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Customer Service Advocate I
1 week ago
Experis West Columbia, United StatesTitle: Customer Service Representative · Location: Columbia SC · Duration: 6+ months · Pay Rate : $15.50/hr (On W2) · We are looking for a "Customer Service Representative "to join one of our Fortune 500 clients. · Job Responsbilities: · Provides prompt, accurate, thorough ...
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Claims Customer Service Advocate II
1 week ago
BlueCross BlueShield of South Carolina West Columbia, United StatesResponsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical a Customer Service, Claims, Adv ...
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Medical Assistant
1 week ago
Actalent Columbia, United States Full timeHIRING MEDICAL ASSISTANTS · Kick-start your career in healthcare · Actalent is looking for full-time medical assistants to support our client, a · leading local healthcare organization, onsite in Columbia,MD. We are hiring for · multiple roles, ranging from entry-level to experie ...
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Vp & Cno - System Perioperative Services
2 days ago
MEDSTAR HEALTH Columbia, United States**General Summary of Position** · The VP/CNO Perioperative Service Line is an innovative leader who coordinates, supports and provides leadership to all perioperative services throughout the MedStar Health System. This is accomplished in full collaboration with system executives, ...
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Customer Service Delivery Advocate
2 weeks ago
Carvana Washington, United StatesCarvana - JobID: [Customer Service Representative] As a Customer Service Advocate (Delivery) at Carvana, you'll: Facilitate and coordinate the delivery of purchased vehicles to customers; Frequently interact with customers in person, by phone, email, and text; Coordinate with cus ...
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Customer Service Advocate II
1 week ago
CareFirst BlueCross BlueShield Washington, United StatesResponsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, p Customer Service, Advocate, S ...
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Prisma Health Columbia, United StatesInspire health. Serve with compassion. Be the difference. · Job Summary · The Diabetes Care and Education Specialist (DCES) delivers comprehensive and seamless services that bridges the gap to integrate clinical and self-management aspects of diabetes and cardiometabolic care in ...
Customer Service Advocate I - Columbia, United States - Pyramid Consulting, Inc
Description
Immediate need for a talented Customer Service Advocate I. This is a 06+ Months contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:
Pay Range: $14 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Key Requirements and Technology Experience:
Our client is a leading Healthcare organization, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Advocate I professionals in Columbia
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Jeremy DeLaCruz
Senior Financial Analyst
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Monica Fuller
Customer service representative