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    Customer Service Advocate I - West Columbia, United States - Experis

    Experis
    Experis West Columbia, United States

    3 weeks ago

    Experis background
    Description
    Title: Customer Service Representative
    Location: Columbia SC
    Duration: 6+ months
    Pay Rate : $15.50/hr (On W2)

    We are looking for a " Customer Service Representative "to join one of our Fortune 500 clients.

    Job Responsbilities:
    • Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
    • Performs research as needed to resolve inquiries.
    • 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
    • Accurately documents inquiries.
    • 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
    • Coordinates with other departments to resolve problems.
    • Responds to, researches and/or assists with priority inquiries and special projects as required by management.
    • 10% Provides feedback to management regarding customer problems, questions and needs.
    • Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
    • Follows through on complaints until resolved or reports to management as needed.
    • 5% Maintains basic knowledge of quality work instructions and company policies.
    • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
    • Maintains all departmental productivity, quality, and timeliness standards.
    • 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
    Education &Qualifications:
    • High School Diploma or equivalent
    We are looking for the candidate who are eligible to work with any employers without sponsorship .

    If you're interested, please click "Apply" button.

    If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested
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