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    Senior Patient Account Representative - Houston, United States - The University of Texas Health Science Center at Houston (UTHealth)

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    Description

    Position Summary:

    Works to achieve team and departmental goals by performing a variety of duties and procedures to follow-up and resolve outstanding accounts receivable balances on complex accounts by securing payment and/or applying the appropriate adjustments. In addition, responsible for analyzing accounts to identify trends as well as errors including incorrect adjustments, issuing corrected entries when necessary.

    Position Key Accountabilities:

  • Reviews incoming correspondence and takes appropriate action. Responds promptly to inquiries.
  • Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary. Updates account information accordingly.
  • Documents communications accurately and completely.
  • Obtains financial information from patients; analyzes information to determine appropriateness of action.
  • Mentors and serves as a resource for less experienced staff.
  • Prepares written responses for administrative complaints and problem accounts.
  • Contacts third party payers to effect payment on patient accounts.
  • Assists in the development of policies and procedures.
  • May perform other duties as assigned.
  • Certification/Skills:

    Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting; proficient in MS Office with emphasis in Excel, 10-key and math.

    Minimum Education:

    High school graduation or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred.

    Minimum Experience:

    Three to five years hospital/ medical collections experience with understanding of third party reimbursement procedures, as well as state and federal regulations governing healthcare.

    Physical Requirements:

    Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

    Security Sensitive:

    This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

    Residency Requirement:

    Employees must permanently reside and work in the State of Texas.



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