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    Client Care Representative - Philadelphia, United States - Benjamin Franklin Plumbing

    Benjamin Franklin Plumbing
    Benjamin Franklin Plumbing Philadelphia, United States

    2 weeks ago

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    Description
    Plumbing Careers at Benjamin Franklin Plumbing


    Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.


    JOB SUMMARY
    This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.


    JOB DUTIES
    Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

    Good communication with the client is essential Has a courteous and pleasant demeanor, whether on a phone call or not

    Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

    Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

    Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls


    MINIMUM REQUIREMENTS
    High school diploma or equivalent required

    Above-average verbal and telephone communication skills are essential

    Must have good computer software skills

    Prior customer service experience preferred

    Each franchise location is independently owned and operated by a franchisee.

    Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

    The franchisee sets their own compensation and benefits.

    All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

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