- Key resource to assist members of the Sales Team with technical and quality knowledge / expertise related to brazing, nitriding, and FNC processing. Attend sales calls as the technical resource as needed to support sales efforts from an applications engineering perspective.
- Audit internal systems based on AS9100, NADCAP, and customer requirements in support of Operations.
- Monitor and analyze quality performance in order to identify and assist in developing permanent solutions to key technical challenges.
- Collaborate with production to develop and implement controls and improvements.
- Specify and / or assist in developing the processing parameters for new jobs using customer purchase orders, specifications and drawings.
- Prepare initial sample report / FAIR per customer request.
- Train team members in SPC methods, inspection techniques, record keeping and basic heat treating / brazing / nitriding principles. Conduct training sessions and meetings with employees on an individual basis if needed to support training initiatives.
- Work with Plant Operations Leadership to evaluate and monitor engineering / quality challenges to develop permanent solutions using PDCA approach. Train Team in problem solving methods.
- Identify and communicate process changes to employees, appropriate supervisors and managers and identify any additional resources required to meet the customer requirements, including training sessions for Team Members.
- Develop and compose standard procedures, control plans, process specification sheets technical reports, etc. as required.
- Detect and analyze trends, by careful review of control plans, existing CCA / RCA data, inspection logs, quality reports, inspection, furnace, reports, etc.
- Assist customers with product technical and quality problems, new product information, prototype assistance, provision of solutions and other special requests.
- Respond to customer complaints. Inform employees, supervisors, managers and sales about any complaints or problems and develop solutions working with the team to achieve a positive result.
- Follow up on customer complaints by contacting the customer and evaluate the effectiveness of the corrective actions. Work with operations / quality team to ensure proper CCA follow up and auditing.
- Responsible for completing all required annual safety and environmental training.
- Comply with all Aalberts safety policies and procedures.
- Know, understand, and follow all applicable Federal, State, and Local environmental legal requirements and practices.
- Travel between 15-20%.
- Other duties as assigned.
- Knowledge of quality systems such as IS09001/IATF16949, AS9100, AS13100,CQI-9, CQI-12, and NADCAP.
- Ability to plan, formulate, establish and effectively manage internal and external Customer expectations as an Applications Leader.
- Must maintain high quality standards, have a pleasant disposition and use tact in dealing with employees and customers.
- Must be able to supervise, communicate, use computer related quality programs and have good writing and project management skills.
- Proficient in MS Office Suite (Word, Excel, Power Point).Plex ERP experience preferred.
- Must be able to use higher mathematics involving engineering principles.
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Technical Services Manager - Greenville, United States - Aalberts Surface Technologies
Description
BASIC FUNCTION:
The Technical Services Manager - Brazing, Nitriding & Ferritic Nitro-Carburizing (FNC) is responsible for providing internal and external customer support and for being the key technical resource for the sales team, offering technical knowledge/expertise.
The location for this role is based in one of our facilities in Greenville, SC.
PRINCIPAL ACCOUNTABILITIES:
KNOWLEDGE SKILLS / ABILITIES: