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Service Manager - Lancaster, United States - United Construction & Forestry
Description
**Location:** Lancaster, MA
**Type of Employment:** Full Time United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.
**Purpose:**
**Performance Expectations:**
Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction
Resolves elevated customer issues as needed with a high level of customer service; escalating if needed
Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location
Assists in the development and execution of effective Service Department policies and processes
Creates annual branch Service Department forecast & goals, in alignment with financial & operational objectives
Executes Service Departments strategic & marketing plans and regularly reviews progress to ensure achievement of goals
Effectively communicates with the Corporate Service Manager, Branch Parts Manager and branch personnel
Responsible for hiring, training and development of service personnel
Completes performance reviews of service personnel and delivers appropriate corrective action and discipline as needed
Ensures all department tools, equipment and vehicles are in good working order
Identifies and develops new customer and business opportunities to achieve department growth
Ensures a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
Ensures safety compliance within the Service Department
**Experience, Education, Skills, and Knowledge:**
Bachelors degree preferred, or equivalent experience required
3 years of equipment industry or service experience
Excellent customer service skills and follow through ability
Familiar with the equipment industry, John Deere and competitive products
General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
Ability to manage personnel and adhere to company policies and procedures
Ability to use standard desktop load applications, email, internet functions and Service Advisor
Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis
Neat and clean personal appearance (in accordance with company policy)
Ability to write and speak effectively to individuals and groups
High level of attention to detail and accuracy of information
Solid understanding of financial principles relative to Service Department operations and company business systems
Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement
Exhibits necessary skills to effectively manage a fast-paced environment
Exhibits strong desire to expand personal development
Ability to work within and promote a strong team environment across all departments
Exhibits a willingness to accept additional assignments
Achieves and maintains forklift certification
Ability to travel for customer service and training as needed
Clean drivers record and valid drivers license
**Benefits:**
Competitive Pay
401K with company match
Health Insurance
Paid Holiday and Paid Time Off
