- Directs, coordinates and evaluates administrative professionals. Carries out supervisory responsibilities in accordance with all policies and applicable laws. Interviews, hires, and trains administrative employees; plans, assigns, and directs work; creates work schedules and conducts performance appraisals; counsels and disciplines employees; addresses complaints and resolves problems. Provides administrative support for all job searches.
- Develops process improvement plans to improve the patient/client experience, staff time utilization, and adherence to practice standards.
- Manages the development of the supplies and expenses budget and capital equipment requests annually and manages/coordinates the preparation of departmental budgets. Researches and collects information and makes recommendations based on process improvements and budget usage.
- Manages the collection of fees for service, billing of student accounts, and payment of expenditures within University guidelines.
- Leads the student Health Insurance Plan waiver/ enrollment process. Develops and implements student-focused educational programming regarding health insurance.
- Develops and implements marketing efforts for the department under the strategic direction of departmental leadership. Provides creative recommendations to improve marketing efforts to target the student population.
- Manages complex and confidential filing system and records. Develops and provides accurate and timely reports as requested by department leadership. Oversees expense reporting for the department. Trains all administrative staff regarding expense reporting. Ensures all office equipment receives appropriate maintenance.
- Collaborates with University and external partners when needed to maintain departmental operations. Inclusive but not limited to Electronic Health Record Systems, Laboratory and Immunization Interfacing, Radiology services and the telehealth vendor.
- Ensures departmental compliance with OSHA and FERPA guidelines. Collaborates with compliance committee to ensure compliance with Higher Education regulations as applicable (for example, Title IX, Clery Act reporting).
- Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interacts with confidence, patience and integrity to provide professional leadership during emergencies.
- Complies with all Trinity University policies and guidelines.
- Performs other duties as required.
- Bachelor's degree from an accredited institution.
- Three years of operations related experience.
- Experience managing the operations of a health center.
- One year of supervisory experience.
- Proficiency in the use of English grammar and spelling.
- Demonstrated skill and proficiency in supervision of staffAccuracy in business math calculations.
- Advanced administrative and clerical support.
- Proficiency in Microsoft applications including Word, Excel, PowerPoint.
- Excellent verbal and written communication skills.
- Must be responsible, dependable and able to maintain confidentiality.
- Advance knowledge of administrative practices and procedures.
- Exceptional time management, organizational and problem-solving skills.
- Ability to use independent judgment, specialized knowledge and coordination of office functions in a team setting.
- Must have the ability to multi-task and work cooperatively with others.
- Experienced with electronic health records.
- Strong interpersonal skills and the ability to work and communicate with a diverse population and health care professionals.
- Ability to evaluate situation and solve problems; objective and nonjudgmental.
- May work under pressure to meet office deadlines and the needs of students.
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Operations Manager - San Antonio, United States - Trinity University Website
Description
Description
: Under the direction of the Director of Integrated Counseling, Health & Wellness Services, supports the day-to-day operations of the department. Responsible for the department in areas of staffing, student insurance, student billing, office financial operations and general office management.The mission of Integrated Counseling, Health and Wellness Services is to assist Trinity student in identifying and achieving their wellness goals through support, development and empowerment. Medical (primary care), mental health (counseling and psychiatry), clinical and developmental services are provided by a qualified team of medical and mental health professionals. Wellness Services provides campus-wide health promotion through a wide range of programs and services including, but not limited to, a Peer Health Education program.
ADDITIONAL DUTIES
EDUCATION
Required:
EXPERIENCE
Required:
Preferred:
KNOWLEDGE, SKILLS, AND ABILITIES
Required:
LICENSES/CERTIFICATIONS
None
OTHER REQUIREMENTS
All jobs require a current Criminal Background Check (CBC).
Available for evening or weekend activities.
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