Customer Service Representative - Londonderry, United States - Hubbell Lighting

Hubbell Lighting Londonderry, United States

4 weeks ago

Description

**Customer Service Representative - Londonderry, NH**

**Location:** Manchester, NH, US, **Position Overview**

In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email

**Duties and Responsibilities**

-Service approximately customer contacts per day inclusive oof phone email and chat interactions

-Provide price and availability, order status, and general customer information upon request

-Interpret and communicate information from ERP system and customer portal to customers

-Process, resolve, and expedite orders

-Collaborate with team members to balance out workload leading to a fast, high quality response for the customer

-Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment

-Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer

-Participate in on-call rotation (approximately 4 times per year)

-Code calls/emails/chats to accurately reflect interaction type

-Complete customer spreadsheet and other special notifications

-Utilize strong technical knowledge to handle more advanced product-related inquiries

-Facilitate creation of customer order reports

-Manage key accounts, challenging accounts, and challenging salespeople

**Skills and Experience**

Prior experience in Customer Service and Call Center environment

SAP and Salesforce experience preferred

Experience working with customers to solve problems

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