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    Assistant General Manager - Cincinnati, United States - Altitude Trampoline

    Altitude Trampoline
    Altitude Trampoline Cincinnati, United States

    2 weeks ago

    Default job background
    Part time
    Description

    KEY RESONSIBILITIES

    General

  • Work with and support the General Manager; assume GM responsibilities in his/her absence
  • Coach and develop a large and diverse team through clear written and verbal communication
  • Manage all facets of the operation, including regular financial reporting
  • Establish and uphold Altitude standards and expectations
  • Oversee Altitude's defined processes around inventory and reporting responsibilities
  • Oversee labor and spending for entire facility, within the park's guidelines
  • Track all spending and ensure it is accounted for and in accordance with the park's policies
  • Develop the team by establishing profitability goals and rewarding positive behavior

    • People

  • Recruit and hire talent
  • Set and hold expectations of accountability with team, upholding brand standards
  • Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
  • Create a work environment that promotes staff retention levels
  • Assure staffing levels meet business needs, while taking into account team member well-being
  • Lead and influence through effective motivation, celebrations, and accountability
  • Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities

    • Sales

  • Execute sales and marketing plans in collaboration with support center team
  • Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
  • Draft, communicate, track and hold departments accountable for individual goals

    • Guest Services

  • Create an on-brand Altitude guest experience through superior operations
  • Seek out guest feedback and use for management and hourly team development
  • Maintain a safe and secure facility for all park guests

    • QUALIFICATIONS & SKILLS

  • 2+ years of experience managing a team in an entertainment or food and beverage environment
  • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
  • Workdays, nights, weekends, and holidays as required
  • Operate in a fast-paced environment with constant distractions
  • Lift and carry over 50 pounds regularly
  • Achieve budgeted financial results in areas of responsibility
  • Act as a mentor and lead by strong example
  • Maintain a professional image
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