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    Desktop Support Technician - Denver, United States - AA2IT

    AA2IT
    AA2IT Denver, United States

    3 weeks ago

    Default job background
    Description
    Job Summary


    We are looking for a Desktop Support Technician for a 3 month contract-to-hire opportunity in Denver, CO to provide high-level desktop and IT support.

    Qualifications
    This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
    A+ Certification or willing to obtain A+ certification within 90 days.
    OEM Certifications (Dell/Lenovo Etc.)
    Apple/Mac Experience
    Imaging from Network and USB
    Laptop/Desktop/Printer hardware and software support experience
    ServiceNOW experience
    Responsibilities

    Paid Training.
    Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives.
    Provide excellent time management and reporting skills
    Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
    Manage triage, troubleshooting and resolution to client scope on IT equipment
    Occasionally works at heights of 20' to 25', lift equipment training provided
    Document efforts, issues and resolutions, close cases/tickets daily
    Insight to PC, Printers, Thin Clients, AP's, Servers, Network switch equipment, MFDs, Tablets

    #J-18808-Ljbffr
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