- Review and manage the productivity, efficiency and quality of the Collection Team's work based on daily/weekly reports;
- Evaluate the performance of team members and provide training/coaching as needed;
- Participate in hiring decisions and conduct training for staff;
- Research and resolve complex customer service issues, in person, over the phone and via email;
- Handle agency collections and monthly reporting for all County agencies that work with the Treasurer's Office;
- Initiate changes that will improve customer service or system efficiencies and participate in testing solutions; and
- Carry out all duties in a professional manner consistent with the expectations of a Treasurer's Office supervisor.
- Experience working directly with the public explaining policies, regulations and/or tax regulations to customers;
- Experience managing/coordinating annual performance evaluations;
- Substantial experience with Microsoft Office Suite (Excel and Word); and
- Experience using a wide range of software programs in a technology-driven environment.
- High School
- Some College
- BA/BS, not related to position
- BA/BS directly related to position
- None of the above
- None
- Less than 6 months
- 6 to 12 months
- 1 to 2 years
- 3 years or more
- Never use
- Beginner
- Intermediate
- Advanced
- Never use
- Beginner
- Intermediate
- Advanced
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Treasurer's Office, collections Team Supervisor - Arlington, United States - Arlington County, VA
Description
Position InformationThe Arlington County Treasurer's Office is accepting applications for the following employment opportunity: Collections Team Supervisor.
This is a full-time position in the Compliance Division of the Treasurer's Office.
This employee performs complex professional administrative and supervisory duties supporting tax and other debt collection activities of the Treasurer's Office.
This position provides direct supervision to nine collectors. Work is done in an environment of technological change and improvement. The successful candidate will be innovative, technically astute and able to complete tasks independently.An aptitude for exceptional interpersonal communication is strongly desired, as well as the ability to deal with a diverse group of customers and subordinates.
Specific duties include:
The ideal candidate will possess excellent oral and written communication skills for direct communication with customers, co-workers and management, and the ability to elicit, understand and advocate for customer needs.
This position requires flexibility, sensitivity, and the ability to remain professional and calm in a high volume, fast-paced customer service environment.
The successful candidate will possess strong critical thinking skills and the ability to work independently, to understand and determine priorities, and to train staff of varying technological backgrounds.
Selection CriteriaMinimum:
Some college in public administration, business administration, or a field directly related to area of assignment, plus considerable experience in public administration; experience in programs similar to those in the Treasurer's Office is preferred.
Substitution:
Additional education may be substituted for experience, and additional experience may be substituted for education.
Desirables:
Preference may be given to applicants with one or more of the following:
Background Check:
A pre-hire background check will be made on all candidates selected for employment.
It may include checks of the following:
criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
Additional Information
Work Hours: 8:00 a.m. - 5:00 p.m., Monday through Friday. This is not a remote opportunity. Employees are expected to be in the office full time.
The official title for this position is Treasury Section Coordinator I.
The pay ranges listed above are effective June 30, 2024.
Your responses to the Supplemental Questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.
In order to receive full credit for your experience, please ensure that you have included details of all relevant work experience on your application and have completed the Supplemental Questionnaire in its entirety.
Applicants who have questions or need assistance with the application may telephone or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Eligibility for Arlington County Government employee benefits depends on your position type (permanent or temporary) and your status (full-time or part-time).
Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement.
The following benefits are available:
Paid Leave:
Vacation leave is earned at the rate of five hours biweekly. Leave accrual increases gradually until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. Paid parental and family leave benefits are also offered. Leave is pro-rated for part-time employees.
Holidays:
There are eleven paid fixed holidays each year, as well as two floating holidays. Initial allotment of floating holidays may vary based on when you are hired.
Health and Dental Insurance:
Four group health insurance plans are offered - a health maintenance organization, two plans with in-network only coverage, and a high-deductible plan with in and out-of-network coveerage, along with a Health Savings Account (HSA).
Group dental insurance is also offered, with two options for coverage. The County pays a significant portion of the premium for these plans for employees and their dependents. The County also contributes to the HSA.Life Insurance:
Basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance may be purchased for yourself, spouse, and/or children.
Retirement:
The County retirement program is made up of three parts: a defined benefit (pension) plan, a defined contribution plan (401(a)), and a deferred compensation plan The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County.
You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. The County also contributes to this plan. Employees become vested in the plan at five years of service.For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)).
The 457 deferred compensation plan allows you to save for retirement on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit.
New employees are automatically enrolled with a pre-tax contribution equal to 2% of your pay. A variety of investment options are available for the 401(a) and 457 plans.Other Benefits:
The County also offers health care, dependent care, and parking flexible spending accounts; adoption assistance, tuition reimbursement; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other benefits.
Permanent, Part-Time Appointments:
Part-time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.
Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.
Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above.
Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits.
01
What is your highest level of completed education?
How much experience do you have working directly with the public in a retail, hospitality, financial services or similar customer service environment?
Describe your experience working directly with the public explaining policies, regulations and/or tax regulations to customers (in 100 words or less).
Tell us if you believe local taxes are important and why (in 100 words or less):
05
Please describe your proficiency level with Microsoft Excel:
Why would you like to be considered for this position and what aspects of the job would you most enjoy (in 100 words or less)?
07
Do you use any special methods or tools to help you handle high volumes of work or to help you to multitask (in 100 words or less)?
08
Please indicate your proficiency level with Microsoft Word:
Agency Arlington County
Address 2100 Clarendon Blvd, Suite 511
Arlington, Virginia, 22201
Phone
Website
