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    Dispatcher - Richmond, United States - W. O. Grubb

    W. O. Grubb
    W. O. Grubb Richmond, United States

    1 week ago

    Default job background
    Description

    A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including "off-hour" telephone coverage and is subject to working weekends and holidays.

    Responsibilities:

    • Schedules equipment and people on jobs and maintains the schedule for both equipment and people in the FCC System.
    • Monitors weather activities and evaluates whether related regulations, policies and procedural guidelines are followed.
    • Operates and maintains office equipment including, telephone, facsimile, photocopier, Microsoft Windows, and the Fleet Cost & Care system.
    • Evaluates, processes, and transmits information, instructions, and permits.
    • Prepares daily dispatch reports and determines schedules and forwards as appropriate.
    • Evaluates DOT regulations and takes action to ensure compliance.
    • Evaluates labor and equipment needs, assigns, and dispatches labor and equipment and maintains communication with operators and drivers.
    • Coordinates with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner.
    • Acts as a liaison between customers, salesmen, operators, and operations.
    • Manages travel restrictions.
    • Creates appropriate maps and direction charts to assure compliance with applicable permit laws.
    • Conducts all business in a professional, respectful manner.
    • Manages days off for field personnel.
    • Maintain and enter data as required including start and end dates in Fleet Cost & Care.
    • Manages accessories / added equipment.
    • Maintaining customer relationships, insuring customers satisfaction, and responding to customer complaints.
    • Handling problems or emergencies that arise in the field.
    • Taking orders from customers and entering into crane rental agreements.
    • In filling customers' orders consider operator's familiarity with the job sites, operator's relationship with the customer, a particular need of the job, the dimensions, capacity and sizes of the cranes, the reliability, and qualifications of the operator.
    • Preparing and reviewing e-tickets for billing and payroll.
    • CLC Lodging scheduling and account reconciliation.
    • Fuel report and reconciliation.
    • Performs other duties as assigned.
    Knowledge, Skills, and Experience
    Essential:
    • Must be proficient with basic computer skills (i.e., Microsoft Word, Excel, etc.).
    • Problem solver - exercise discretion and judgment to best manage available resources.
    • Knowledge of local geography.
    • Time management skills.
    • Punctual.
    • Assumes responsibility.
    • Takes responsibility for exercising independent judgment within areas of responsibility.
    • Can work under stress.
    • Service orientated.
    • Excellent communication skills.
    • Possess a minimum of a high school diploma or equivalent.
    • Must be able to pass a drug test, background check, and fit for duty test.
    Desired:
    • Prefer candidates with at least an associate degree.
    • Prefer candidates with at least 1-3 years of experience in a busy office setting.
    • Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset.
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