Service Dispatcher - Richmond, United States - Bizerba North America

Bizerba North America

Verified Company

Richmond, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Although Bizerba has not invented the weight, we have definitely paved the way for modern weighing technology. Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions. Today we operate in 120 countries with approximately 4.500 employees.
We are looking for an entry-level Dispatcher to support our
Bizerba portfolio solutions for our Retail Division customers.

A successful Dispatcher will have a customer focused attitude, great attention to detail, and be a self-starter who can drive continuous improvement projects.

Please be advised this role reports
onsite.

JOB DUTIES:

Receive incoming telephone calls, assess, and dispatch service calls.
Prioritize and determine best available technician to complete job.
Provide feedback to the call center for improvements and customer concerns.
Provide field team with parts support to help minimize return trips.
Provide backup to fellow dispatchers as needed.
Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems.
Ensure proper communication with customer to gather all pertinent information for service call.
Consistently followup with customer to ensure completion and satisfaction.
Track all service calls and provide service call reporting and metrics to management.
Maintain service call logs and service manuals.
Perform work according to the Bizerba Policy and Procedures Manual

BENEFITS:

Competitive salary from $20 per hour
Health Insurance (medical, dental, vision) effective at 30 days.
401K eligibility after 60 days up to 3.5% company match
Paid vacation and PTO
Short/Long Term Disability
Life Insurance
Flex Spending and Health Savings Accounts
Employee assistance programs

JOB REQUIREMENTS:

Strong computer skills necessary (MS Office)
Excellent written and verbal communication skills required.
Selfmotivated, requires mínimal supervision.
Ability to think "Out of the Box" and be creative.
Time management, and strong organizational skills required.
Customer service orientated, a must.
Ability to handle multiple priorities, and to work in a deadline driven environment.
Must be available to work weekends on an oncall shift, as needed.
High school diploma, or equivalent
2 years' service management, call center, or field service experience preferred.
CRM and SAP knowledge, preferred.
Bilingual, a plus

Our Offer

At Bizerba, we bring together the traditional values of a family-run company and the international career development opportunities of a globally operating group.

That is what we call "Bizerba Open World", and we are looking forward to developing this further, together with you.

Schedule: