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    Platforms Growth Lead - San Francisco, United States - Parafin Inc

    Parafin Inc
    Parafin Inc San Francisco, United States

    2 weeks ago

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    Description

    About Us:
    At Parafin, our mission is to grow small businesses.

    Small businesses are the backbone of our economy, yet banks do not have their back.

    Parafin is a technology company that builds infrastructure which enables small businesses to get easy access to financial services via platforms they sell on.

    Parafin's first set of products offer capital-as-a-service for online platforms. Parafin currently powers the capital programs for platforms and payment processors ranging from Series B to post-IPO companies such as DoorDash, Amazon, Worldpay, Mindbody, Fullsteam, Guesty, Xplor, and Quilt


    We are a tight-knit team coming from organizations such as Stripe, Square, Plaid, Coinbase, Robinhood, Affirm, Uber, and CERN, and are excited both about helping small businesses grow and thrive, and build products that leaders at top companies have started to use every day to grow their platforms.

    We are backed by prominent venture capitalists such as Ribbit Capital, Thrive Capital, GIC, Index Ventures, Green Oaks Capital, and SV Angel and have raised more than $94M in equity and $200M in debt.

    About the Position

    We are looking for a Platform Growth Lead - Mid-market to grow and support our expanding roster of mid-market platform partners.

    You will own onboarding for new mid-market platforms, support and influence existing platforms in their growth motions, and create the right processes and infrastructure to efficiently scale this partner segment.

    You will directly grow capital programs across a wide variety of B2B verticals and contribute to the growth of the SMBs our partner platforms serve.

    This role will also work closely with internal product and engineering teams to recommend and create the right onboarding and product infrastructure to unlock scale.

    If you enjoy working on products that help small businesses and thrive on creating win-win-win solutions for partners/users/Parafin, come join us

    What You'll Be Doing:
    Lead the post-sale onboarding, engagement, retention, and growth of our mid-market platform customers in collaboration with the platform partnerships and integration engineering teams


    Drive expansion within accounts – identify new strategic opportunities to improve capital marketing, drive new product adoption, and unlock incremental user segments to help partners grow.

    Drive overall account health including capital origination performance, cost optimization, product adoption, usage velocity, account renewals, and customer satisfaction


    Recommend and create processes, internal tooling and infrastructure, and self-serve partner solutions to drive more resource-efficient onboarding and product expansion for platforms.

    Share customer feedback and insights with Product, Engineering, Support, and Partnerships to empower and inform improvements to the Parafin partner experience

    Engage with Product and Engineering teams to help drive product strategy


    What We're Searching For:
    Experience in a client-facing role ideally partnerships or customer success, managing relationships with large and complex organizations for a technical product

    Sophisticated business sense and understanding of underlying drivers and strategy of our partners' businesses


    Track record of leading technical conversations and influencing internal and external teams to take action based on business and partner impact.

    Proven track record of achieving revenue-based targets and goals and driving account expansion

    Strong verbal and written communication skills

    Ability to navigate data and people to find answers

    Driven to help grow small businesses


    We Prefer If You Have:
    5+ years experience in a customer success or partnerships role preferably focused on mid-market or enterprise segments

    Proven ability to build business cases and revenue models to drive strategic decision-making and joint wins

    Familiarity working on API-driven and other technical products

    Demonstrated ability to build deep and influential relationships with partners up to the executive level

    Experience working closely with product, engineering, and ops teams to solve partner issues and drive partner experience improvements

    What We Offer

    Salary Range:
    $190k-$215k

    Equity grant

    Medical, dental & vision insurance

    Unlimited PTO & work from home flexibility

    Commuter benefits

    Free lunches

    Paid parental leave

    401(k)

    Employee assistance program


    If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.

    #J-18808-Ljbffr
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