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Philadelphia

    Housekeeping Room Attendant Part-time - Philadelphia, United States - Rivers Casino

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    Part time
    Description
    Engagement Expectations:

    We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
    • Smile, display energy and open body language
    • Proactively greet team members and guests, initiating interaction to provide service
    • Always use a positive parting remark to end the conversation
    Essential Job Functions:
    • Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily.
    • Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
    • Provide necessary linen and amenities to guests in accordance with the guest room legend.
    • Assist in the movement of linen throughout the hotel.
    • Leave rooms in uniform arrangement as determined by the Housekeeping management team and make sure the room/door is securely closed and locked.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
    • Respond to guest requests in a timely and professional manner
    • Maintain professional etiquette with all guests and team members
    • Report any damage, hazards, repairs, and strangers in assigned areas.
    • Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
    • Assist house attendant in cleaning and maintaining the public areas as needed.
    • Clean all corridors and service areas.
    • Must follow all disinfecting and sanitizing policies
    • Restock the cart at the end of your shift and organize the closet/ workspace to prepare for the next day.
    • Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
    • Informs management of all suspicious activity during the course of your shift.
    • Responsible for knowing hotel emergency procedures
    • Responsible for following standard operating procedures and safety regulations
    • Be knowledgeable of all hotel and casino services, features and amenities.
    • Consistently offers professional, engaging and friendly service
    • Comply with quality assurance expectations, standards and hotel rating guidelines.
    • Other duties as assigned
    Qualifications:
    • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
    • Previous cleaning experience preferred
    • Ability to work in a fast-paced environment
    • Ability to perform job functions with attention to detail speed and accuracy
    • Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
    • Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
    • Ability to scrub and scour surfaces extending arms overhead to perform cleaning tasks and work in confined spaces.
    • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
    • Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
    • Ability to communicate with Team members and guests
    • Ability to be a TEAM player
    • Must be able to work flexible shifts including nights, weekends, and holidays.
    Physical and Mental Demands:
    • Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
    • Must occasionally move and lift up to 50 pounds.
    • Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.
    • Must be able to push, pull and move levers, equipment and furniture throughout a shift.
    • Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
    • Ability to successfully fulfill the pre-employment process
    • Ability to obtain and maintain all necessary licensing


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