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    Front Desk Guest Service Representative - Erie, United States - Red Roof Inns, Inc.

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    Full time
    Description

    The Front Desk Representative is responsible for answering guest questions, properly resolving guest complaints, answering phones, filing paperwork, taking guest reservations, performing guest courtesy calls, obtaining accurate and correct guest information, and checking hotel guests in and out of the hotel. They are responsible for ensuring that every single guest has a favorable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering all phone calls promptly and with the proper Brand greeting.

    Front desk shift times are as follows:

    7AM-3PM
    3PM-11PM

    11PM-7AM (Night Auditor Accounting Duties)

    Weekend and Holiday availability is required.

    Skills we are looking for in interested candidates:

    Attention to detail
    Good communication skills
    Friendly, outgoing, pleasant attitude
    Computer and telephone etiquette skills
    Customer complaint resolution skills
    Ability to be punctual and reliable for shifts
    Professional behavior and presentation

    Attentiveness in handling credit card and cash payments and financial records

    Pay rate: $9-$12 based on experience

    Required qualifications:

    • Legally authorized to work in the United States

    Preferred qualifications:

    • 17 years or older


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