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    Customer Service Representative - Erie, United States - Motion & Control Enterprises

    Motion & Control Enterprises
    Motion & Control Enterprises Erie, United States

    2 days ago

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    Description

    Job Description

    Job Description

    POSITION SUMMARY

    Customer Service Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.

    ESSENTIAL DUTIES

    • Manage multiple customer accounts to achieve growth and margin objectives
    • Create and follow up on quotes
    • Accurately process customer transactions such as orders, quotes, or returns
    • Grow existing accounts via upselling
    • Determine customer requirements and expectations; recommend specific products and solutions
    • Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
    • Recommend alternative products based on cost, availability, or specifications
    • Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently to address issues
    • Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders
    • Present price, credit, and terms in accordance with standard procedures and customer profiles
    • Provide accurate information regarding availability of in-stock items
    • Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
    • Pull and stage inventory for service orders
    • Perform other related duties as assigned

    REQUIRED SKILLS/ABILITIES

    • Commitment to providing exceptional customer service
    • Excellent written and verbal communication and presentation skills
    • Strong time management skills
    • Persuasive and goal oriented
    • Possesses an energetic, outgoing, and friendly demeanor
    • Able to multitask, prioritize, and manage time effectively
    • Experience in service coordination of technicians preferred
      • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
      • Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite

    WHAT WE OFFER

    Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

    • Medical, dental, and vision coverage
    • Company paid life and AD&D coverage
    • Company paid short- and long-term disability coverage
    • Voluntary benefit products
    • 401(k) retirement savings plan with a generous company match
    • Generous PTO allowances and paid holidays
    • Tuition reimbursement
    • Employee Assistance Program (EAP)
    • Parental Leave

    For all Recruiting inquiries, please email

    Job Posted by ApplicantPro
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