- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
-
Customer Service Representative
2 weeks ago
Brandon Fresch - State Farm Agent Erie, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · Brandon Fresch - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm ...
-
Customer Service Representative
2 weeks ago
Motion & Control Enterprises Erie, United StatesJob Description · Job DescriptionPOSITION SUMMARY · Customer Service Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer serv ...
-
Customer Service Representative
1 week ago
FastSigns Erie, United StatesDo your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers ...
-
Customer Service Representative
2 weeks ago
Christopher Wertz - State Farm Agent Erie, United StatesJob Description · Job DescriptionBenefits:401(k) · Bonus based on performance · Competitive salary · Flexible schedule · Opportunity for advancement · Paid time off · Training & development · Tuition assistance · Position Overview · Successful State Farm Agent is seeking a qualif ...
-
Customer Service Representative
2 weeks ago
Todd M Powers - State Farm Agent Erie, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping ...
-
Customer Service Representative
1 day ago
Remedy Intelligent Staffing Erie, United StatesJob Description · Job DescriptionRemedy is honored to have been selected by a premier, quality driven manufacturer in Erie, PA as they embark on a search for a Customer Support Specialist. Internally known as a Technical Customer Support Specialist, this person will be responsibl ...
-
Route Service Representative
4 weeks ago
Synectics Inc Erie, United StatesJob Description · Job DescriptionJob Description: · The Route Service Representative (RSR) is the face of the company to the public, our customers and acts as an Ambassador for the company in everything he/she does. · This position performs day to day route operations by servin ...
-
MyWebsite Customer Service Representative
3 weeks ago
IONOS Inc Erie, United StatesCustomer Service · Erie, PA, USA · Base + Commission · Full Time · *Benefits Eligible* · Do **YOU** · Do **YOU** · Do **YOU** · Do **YOU** · Then **WE** want to meet **YOU** · **100% work from home** · IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Interne ...
-
Patient Services Representative, Casual
1 week ago
University of Pittsburgh Medical Center Erie, United StatesA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subse ...
-
Customer Service Representative Direct Hire
2 weeks ago
Remedy Intelligent Staffing Erie, United StatesRemedy is delighted to partner with an industry leader for nearly 70 years They are looking to add TWO personable yet professional Customer Service Representatives to their dynamic group. These Customer Service Reps will be working closely with customers, suppliers, sales and tec ...
-
UPMC Erie, United StatesUPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative support patient registration at the front desk and bedside at UPMC Hamot. · For a schedule, we are looking for individuals with a flexible schedule and the ability to work at least 10 ...
-
Customer Service Representative
4 weeks ago
Tad PGS Erie, United StatesRespond to assigned customer account requests Respond to team/colleague accounts as backup when needed Leads reporting meetings with management to report on progress, problems, and opportunities Provide price quotations for aftermarket parts and proj Customer Service Representati ...
-
patient services representative
4 weeks ago
UPMC Erie, PA , USA, United StatesAre you passionate about making a positive impact in healthcare? Do you thrive in a dynamic, patient-centered environment? If so, we have an exciting opportunity for you · We are seeking a dedicated and compassionate Patient Services Representative to join our esteemed Vascular S ...
-
patient services representative
3 weeks ago
EMERGYCARE, Inc. Erie, PA , USA, United StatesJob Title: Patient Service Representative · Full Time: Monday - Friday/Day shift · Status: Hourly/Non-Exempt · We reserve the right to change schedule to meet staffing needs at anytime. · Purpose of Position · The Patient Services Representative performs all duties relative to t ...
-
Patient Services Representative
3 weeks ago
UPMC Life Changing Medicine Erie, United States Full timeDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
customer service representative
3 weeks ago
Family Dollar Erie, United StatesFamily Dollar - 155 E 12TH ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
patient services representative
3 weeks ago
University of Pittsburgh Medical Center Erie, PA , USA, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
Customer Service Representative
3 weeks ago
Remedy Intelligent Staffing Erie, United StatesJob Description · Job DescriptionRemedy is honored to have been selected by a premier, quality driven manufacturer in Erie, PA as they embark on a search for a Customer Service Representative. This Customer Service Representative will be responsible for supporting customers throu ...
-
Patient Service Representative
2 weeks ago
Smile Brands Group Inc. Erie, United States**Patient Service Representative** · Location Erie, PA Category Front Office **Ref #:** Job Type Full-Time Merit Dental - Erie JOB DESCRIPTION **Company Overview:** · **Job Description:** · **Patient Services Representative** · **Full Time** · Merit Dental is now part of the ...
-
Customer Service Representative
3 weeks ago
Erie Insurance Group Erie, United States**Customer Service Representative** · **Location:** Erie, PA, US, 16530 **Division or Field Office:** · Customer Service Division · **Department of Position:** FNOL Contact Center Ops Dept **Work from:** · Corporate Office, Erie, PA · At Erie Insurance, youre not just part o ...
patient services representative - Erie, PA , USA, United States - University of Pittsburgh Medical Center
Description
Are you passionate about making a positive impact in healthcare? Do you thrive in a dynamic, patient-centered environment? If so, we have an exciting opportunity for youWe are seeking a dedicated and compassionate Patient Services Representative to join our esteemed Vascular Surgery team.
As a Patient Services Representative, you will play a crucial role in ensuring that our patients receive the highest quality care and support throughout their healthcare journey.
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.
Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
Qualifications:
Completion of high school graduate or equivalent is required.
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
