Senior Manager of Product Analysis - Mountain View, CA, United States - Coupang

Description

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Search and Discovery Product Team is responsible for creating a world class search and discovery shopping experience for our customers, from "intent" based shopping to delighting the customer with serendipitous product discovery on every visit. We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation experiences. We believe the experience of finding the right fresh groceries delivered to your door the next morning should be personal and different from shopping for a new laptop or your next pair of jeans.

What you will do

With the latest advances in AI/ML, we can rethink the traditional search stack to deliver unique high-quality experiences to our customers that were traditionally outside the realm of possibility. This Product Analysis manager role will contribute to the AI/ML transition by providing a vision and roadmap for Product Analysts who act as a "customer in the room". This role is responsible for training and mentoring the PAs to go deeply to define the problems and provide quality examples of such problems. This role would manage ~10 Product Analysts located on the West Coast.

What Product Analysts do

The Product Analysts work directly with an engineering pod, a small group including Product Manager, Data Analyst, and many engineers located on the West Coast. (Mountain View, CA, or Seattle, WA). Many times, they collaborate with the S&D team members in the Asia time zone. The Product Analysts are responsible for establishing problem statement for the engineering pod, by diving deep into Coupang's search experience and identifying a gap between what the search result of a specific query shows and what must be shown to satisfy customer's true intent.

Responsibilities

· Define the vision, strategy, and roadmap for the growth of the Product Analyst group while directing day-to-day execution towards that vision

· Create structured analysis template that makes it super easy to capture and process insights for some of bespoke analysis our teams do could be an additional required skill. · Regularly review analysis of PAs and proactively seek out insights to uplift the PA's contribution for each engineering pod

· Demonstrate ability to connect experiences to new/existing product backlog features

· Collaborate with larger search team to drive seamless vertical experiences across

· Effectively communicate, collaborate and drive alignment on prioritization, resource planning, and process improvement with a variety of stakeholders including senior executives

· Champion to educate the Search and Discovery team to understand customer's pain points by bringing customer voice in the discussion (E.g. what is a customer expecting to see when they search for Kimchi – 5 kg pack or 1 kg or 200 kg based on cultural context on what's typical consumption of kimchi for a standard family.)

· Champion to bring the outside-in perspective to the Search and Discovery team: benchmark superior customer experiences on other competing eCommerce app and/or the latest trend in Korean market · Learn functions of each layer of the search systems, not limited to the algorithms of scorers, usage of search fields and parameters

Qualifications

· Experience in mentoring her/his team members to the next level as direct manager.

· 3+ years of people management experience (E.g. have regular 1on1 meetings, officially conduct the performance evaluation)

· 6+ years of product-driven and/or customer representation roles

· Perfect bilingual in English and Korean

· Exceptionally strong written and verbal communications and public speech

· Customer Advocate with strong empathy to customers and to improved experience. No empathy towards bad experiences or factors driving bad experiences. Both powered from the context of Coupang customers and Korean eCommerce shoppers (Hands-on experience in shopping via Coupang app/web is must.)

· Proven ability to deliver results in an extremely fast-paced, goal-oriented, and ever-changing environment

· Strong data-driven problem solver who voluntarily asking why until fully understanding the root causes (E.g. asking 5 whys)

· Fluent in Microsoft Excel (E.g. VLOOKUP function, pivot table analysis)

Preferred

· Ability to understand technical challenges and make educated trade-offs

· Ability to think out-of-box to solve problems by breaking traditional tradeoffs

· Ability to work well collaboratively and under pressure.

· Detail-oriented and ability to complete work assignments with a high degree of quality

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $140,000/year in our lowest geographic market to $155,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

· Medical/Dental/Vision/Life, AD&D insurance

· Flexible Spending Accounts (FSA) & Health Savings Account (HSA)

· Long-term/Short-term Disability

· Employee Assistance Program (EAP) program

· 401K Plan with Company Match

· 18-21 days of the Paid Time Off (PTO) a year based on the tenure

· 12 Public Holidays

· Paid Parental leave

· Pre-tax commuter benefits

· MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

"Other Compensation" includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers.

If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at .

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.