Concierge Front Desk - Ventura, United States - Frenchies of Ventura

Frenchies of Ventura Ventura, United States

4 days ago

Description

Job Description

Job DescriptionFrenchies Modern Nail Care is looking for an Assistant Concierge to cover evenings and weekends. Frenchies Modern Nail Care is focused on clean and healthy nail care. We are located at the Ventura Harbor

The Assistant Concierge is a member of our wonderful team and will help with studio operations as well as the guest experience cycle.

You must have a positive attitude, outgoing personality, enthusiastic on the phone and strong at multi-tasking in a busy atmosphere.

We are looking for someone to share our love to help make people feel better and experience the healthiest and cleanest manicure and pedicures in town Our goal is the exceed our guests expectations from the moment they come in through the door, until they walk out.

We want our guests to leave happier than when they came in.

Essential Functions:
Maintain a clean and professional environment
:
Clean and sanitize pedicure & manicure stations

Clean, sanitize and disinfect implements

Launder and fold towels

Pre-package lotions and sugar scrubs

Make disposable file & buffer kits for services

Refill manicure & pedicure drawers with liquids & supplies

Check with technicians to assist as needed

Assist with inventory as requested

Fold laundry and prepare spa neck wraps

Make sure closing duties are complete (i.e., Sweep, clean up, take out trash, etc)

Follow safety standards in all aspects of performance of the above functions, report/remove unsafe equipment and attend safety/training education sessions.

Embrace the guest experience cycle
Check in guests and make sure they feel welcome

Provide studio tours & seat guests

Assist with guest preferences (i.e., neck wraps, hot towels, blankets, finding polish colors, drinks, etc.)

Answer phones & book appointments

Confirm appointments by phone & text

Conduct cashier transactions & retail sales

Review appointment notes to prepare for introduction to technician, escort to hand washing station, scent & polish walls

If new guest & technician is not ready, provide tour and education on the Frenchies difference (after fully trained and confident on the story flow)

Update guest information in the point-of-sale system on computer

Write thank you notes

Educate on the polish pass membership program

Print job cards and prepare for daily schedule

Prepare birthday or celebration signs as needed

Other duties as assigned to foster the spirit of
teamwork and smooth transition of guests in and out of the pedicure and manicure areas

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