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Ventura

    Concierge Front Desk - Ventura, United States - Frenchies of Ventura

    Frenchies of Ventura
    Frenchies of Ventura Ventura, United States

    3 weeks ago

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    Description
    Frenchies Modern Nail Care is looking for an Assistant Concierge to cover evenings and weekends. Frenchies Modern Nail Care is focused on clean and healthy nail care. We are located at the Ventura Harbor


    The Assistant Concierge is a member of our wonderful team and will help with studio operations as well as the guest experience cycle.

    You must have a positive attitude, outgoing personality, enthusiastic on the phone and strong at multi-tasking in a busy atmosphere.


    We are looking for someone to share our love to help make people feel better and experience the healthiest and cleanest manicure and pedicures in town Our goal is the exceed our guests' expectations from the moment they come in through the door, until they walk out.

    We want our guests to leave happier than when they came in.


    Essential Functions:
    Maintain a clean and professional environment
    :
    − Clean and sanitize pedicure & manicure stations

    − Clean, sanitize and disinfect implements

    − Launder and fold towels

    − Pre-package lotions and sugar scrubs

    − Make disposable file & buffer kits for services

    − Refill manicure & pedicure drawers with liquids & supplies

    − Check with technicians to assist as needed

    − Assist with inventory as requested

    − Fold laundry and prepare spa neck wraps

    − Make sure closing duties are complete (i.e., Sweep, clean up, take out trash, etc)

    − Follow safety standards in all aspects of performance of the above functions, report/remove unsafe equipment and attend safety/training education sessions.


    Embrace the guest experience cycle
    − Check in guests and make sure they feel welcome

    − Provide studio tours & seat guests

    − Assist with guest preferences (i.e., neck wraps, hot towels, blankets, finding polish colors, drinks, etc.)

    − Answer phones & book appointments

    − Confirm appointments by phone & text

    − Conduct cashier transactions & retail sales

    − Review appointment notes to prepare for introduction to technician, escort to hand washing station, scent & polish walls

    − If new guest & technician is not ready, provide tour and education on the Frenchies difference (after fully trained and confident on the story flow)

    − Update guest information in the point-of-sale system on computer

    − Write thank you notes

    − Educate on the polish pass membership program

    − Print job cards and prepare for daily schedule

    − Prepare birthday or celebration signs as needed

    − Other duties as assigned to foster the spirit of
    teamwork and smooth transition of guests in and out of the pedicure and manicure areas
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