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Parts Counter - Des Moines, United States - Seneca Tank
Description
Reporting to the Inside Parts Sales Leader, the incumbent will process web and customer-counter orders for petroleum tank industrial/agricultural truck parts/equipment with a specialization of mobile fluid power. This position is responsible for reviewing and filling customer orders daily while ensuring the work area is always clean and neat. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Essential Job Functions:
Provides prompt, efficient and friendly customer experience by exhibiting caring, concern and patience in all customer interactions
Makes an effort to learn customers' names and to address them by name whenever possible
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call by addressing customers needs or routing incoming calls to appropriate departments/personnel
Prepare quotes, take, process, and monitor customer orders ensuring timely and accurate order shipments
Conducts follow up with customer special requests and quotes
Manage front counter by routing customers/visitors to the correct department and addressing customer needs, including pulling parts, processing payments, producing quotes and entering/updating customer profile
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Ensures the work area is always clean and neat
Adheres to company policies and individual department guidelines
Reports to work when scheduled and on time
Assist with other duties as assigned
Competencies:
Strong customer service skills
Organizational skills
Attention to detail
Ability to read, write, speak and understand English
Ability to balance conflicting priorities, research and solve problems
Strong written and oral communication skills
Ability to operate a computer and utilize software applications
Physical Demands:
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet without correction, color vision, depth perception and field of vision
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions
Equipment & Software:
Equipment: Office equipment, including telephone, computer, photocopier, fax machine, and scanner
Software: Word processing, spreadsheet, email, internet browser, and enterprise resource planning (ERP) applications
Safety:
Follow policies found in Seneca Tank's Safety Manual.
