Truck Lube Service Advisor - Des Moines, United States - Housby Mack, Inc.

Description

Department:
Truck Lube


FLSA Status:
Non-Exempt


Schedule:
Monday - Friday, 3:00 PM to 11:00 PM


PRIMARY PURPOSE:

Housby is seeking a customer-service oriented individual responsible for building strong customer relationships through greeting and consulting with customers on Truck Lube service needs.

Why Housby?

Housby offers a flexible environment, competitive benefits, and a culture that promotes growth, along with celebrating success.

Here at Housby we realize that our greatest asset remains our employees, and we are committed to developing and promoting our talented individuals to support our future leadership needs.

FOCUS:

• Essential Duties include the following. Other duties may be assigned.
• Ensure that customers receive prompt, courteous and effective service.
• Keep customers informed on completion times, service expenses, and possible changes.
• Upsell other Truck Lube services to customers.
• Process repair orders from start to finish.
• Greet customers and answer incoming phone calls and emails.
• Balance the cash drawer, credit card activity and counter sales daily.
• Clean the lobby area and stock products and supplies as needed.
• Maintain a professional image at all times.
• Expected to follow the Company's safety rules and safety policies.
• Follow all Truck Lube department processes.

SKILLS & EXPERIENCE:

• Exceptional customer service skills.
• Basic computer skills.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Ability to read and write effectively.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers and decimals.
• Valid Driver's license and dependable transportation.
• Must be a team player.

EDUCATION:

• High School Diploma or GED required.

PHYSICAL DEMANDS:

• Oral communication in person and over the phone.
• Ability to view a computer monitor.
• Regularly required to stand and sit.
• Alpha/numeric keyboarding.
• Ability to life and move up to 50 pounds.
• Requires the use of both hands.

WORK ENVIRONMENT:

• The work environment for this position is varied due to the differences in our work site. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic and outside weather conditions.
• The noise level in the work environment is usually moderate to loud.
• Works indoors and occasionally outdoors.
• Some weekends and evening hours may be required.

COMPENSATION:

• Competitive hourly rate based on experience.
• Full Benefits, including medical, dental, vision, life insurance, 401(k) with company match.
• 9 Paid Holidays (Including your Birthday off)
• 120 hours of PTO after first year of employment.
• Energetic and transparent work environment and great company culture.
• Driven, motivated, and talented support team.
• Ongoing training provided.

Housby is an Equal Opportunity Employer