- Serve as principal liaison for providers in all areas of fee assistance program eligibility (ie. updating documents, verifying submitted information, answering all provider questions/concerns)
- Assist providers in assessing qualifications according to the Department of Defense policies and provide exceptional customer service support in navigating fee assistance program policies and procedures
- Enter and maintain customer data into the electronic database
- Receive incoming calls, letters and E-mail from families and providers and provide exemplary customer service via active listening and professional communication
- Maintain respectful working relationship with clients and adhere to high-ethical standards including maintaining strict confidentiality
- Provide weekly report on pre-determined measurable job tasks and call volume
- Participate in a team-oriented work environment
- Assist with special projects and other functions as needed to accomplish mission and objectives
- Perform other duties as assigned
- Completed bachelor's degree or relevant experience
- Proven experience providing customer service to diverse populations. Conflict resolution experiences a plus
- Experience in a social services, human services, or child development setting
- Experience with case management and multi-tasking
- Experience with call center environment
- Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills
- Experience with the Microsoft Office suite of products and Internet-savvy
- Exceptional oral and written communication skills
- Fluency in Spanish is a plus
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Student Services Specialist
2 days ago
Catholic Diocese of Arlington Arlington, United States Part timeSaint John the Evangelist School is looking for a part-time ( hours) Student Services Specialist for the school year. Anyone interested is asked to email a cover letter, resume, unofficial copy of transcripts, and any certifications that you hold to Mr. Temple Macdonald () at you ...
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Event Services Specialist
2 weeks ago
JLL Arlington, United States Full timeJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
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Fleet Servicing Specialist
6 days ago
General Motors Financial Company, Inc. Arlington, United StatesYou as the Fleet Servicing Specialist will be responsible for executing loyalty and retention strategies, and resolving fleet account issues for highly complex accounts. You will ensure that company policies and procedures, state and federal laws are Fleet, Specialist, Business P ...
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Client Care Servicing Specialist
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Truist Arlington, United States Full timeThe position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communicatio ...
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Patient Service Specialist
1 week ago
Baylor Scott & White Institute for Rehabilitation Arlington, United StatesOverview · Baylor Scott & White Institute for Rehabilitation · Location: Arlington, TX (Cooper) · Patient Service Specialist (PSS) · Hours: vary between Monday - Friday 7am - 7pm · Full Time · Compensation depends upon candidate's years of experience and internal equity. · This i ...
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Fleet Servicing Specialist
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GM Financial Arlington, United StatesOverview: · Why GM Financial? · GM Financial promotes an inclusive Culture to Win that is centered around leading with core values, empowering team members, and accomplishing strategic priorities while supporting our community and earning customers for life. We invite YOU to j ...
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Patient Service Specialist
1 week ago
TEKsystems Arlington, United States: Sitting at the front desk when the patient walks in, checking them in and out. Patient registration, scheduling follow up appointments, check in, check out. · General customer service to all patients for whatever they may need. · Answering all phone calls as they come in, hel ...
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Program Services Specialist
1 week ago
American Chemical Society Washington, United States Full timeOptica is seeking a Program Services Specialist to primarily support the Optica Membership division with cutting-edge technical webinars, workshops, and career summits to a global membership. They will define, develop, and implement strategic initiatives across the global members ...
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Patient Service Specialist
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TEKsystems Arlington, United StatesJob Description · Job DescriptionCompany: Select Physical Therapy Burke · Position: Patient Service/Front Desk · Location: Multiple Locations; Arlington, Virginia, 22201 · Duration: 4 months- Hire · Job Description · Sitting at the front desk when the patient walks in, checking t ...
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Facilities Services Specialist
3 weeks ago
U.S. Department of the Interior Washington, United StatesClarification from the agency · U.S. Citizens and U.S. Nationals · Duties · This is not a remote position. · -Plans and coordinates long-range project planning, including actively participating in developing the one-year plan which has operations, maintenance, and administrat ...
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dhs customer service specialist
3 weeks ago
County of Arlington Virginia Arlington, United StatesPlease Note: This recruitment may be used to fill current and future comparable vacancies. The Department of Human Services (DHS) is seeking a Customer Service Specialist to perform a wide variety of services in the Customer Service Center (CSC) of t Customer Service, Customer Se ...
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Customer Service/Billing Specialist
6 days ago
Oil States Industries Arlington, United States** Customer Service/Billing Specialist ($500 Sign-On Bonus)** · **Job Category****:** Administrative Support **Requisition Number****:** CUSTO02210 Showing 1 location **Job Details** · **Description** · For over 75 years, Oil States Industries, Inc. has been a highly respected ...
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Client Care Servicing Specialist
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Truist Inc Arlington, United States**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communicat ...
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Mobility/Service Desk Specialist
4 weeks ago
General Dynamics Information Technology Arlington, United StatesWe are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's importan ...
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Fire and Emergency Services Specialist
4 days ago
Booz Allen Hamilton Arlington, United StatesFire and Emergency Services Specialist · The Opportunity: · Our federal client is planning and executing actions to cease using aqueous film forming foam (AFFF). This position will provide policy and program oversight support for the federal client's efforts to procure and tra ...
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Support Services Specialist 2
2 days ago
The Tatitlek Corporation Arlington, United StatesOverview · The Support Services Specialist 2 provides professional administrative support to the day-to-day operations of the division, relieving senior personnel of many administrative tasks. · MAJOR DUTIES:Documents all tasks and requests entered through EZSuite. · Coordinat ...
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Accounting Services Specialist I
2 weeks ago
Abacus Arlington, United StatesTITLE: Accounting Services Specialist I DATE: August 2021 EEO CATEGORY: Office and Clerical GRADE: 2 FLSA: Non-exempt BRIEF DESCRIPTION: The purpose of this position is to administer and maintain procedures relating to Accounts Payable, as well as provide general support to Accou ...
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QED Group Arlington, United StatesABOUT Q2 IMPACT · The QED Group, LLC (doing business as Q2 Impact) is a global consulting firm with more than 25 years of experience providing data-driven and insightful solutions in close to 100 countries. We are passionate about transforming lives through knowledge-based solut ...
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Client Care Servicing Specialist
1 week ago
Truist Financial Corporation Arlington, United StatesResponsible for incoming calls for routine and low complexity inquiries regarding products, procedures, systems, or policies for new and existing clients. Committed to utilize all available tools and resources to curate a differentiated client experi Spanish, Specialist, English, ...
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IT Service Desk Specialist
2 weeks ago
Gunnison Consulting Group Inc Washington, United StatesJob Description · Job DescriptionWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client. · Duties and responsibilities include: · The IT Service Desk Specialist - Hosting Services is a crucial team member responsible for provid ...