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    Customer Service Associate - Kansas City, United States - JARBO

    JARBO
    JARBO Kansas City, United States

    6 days ago

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    Description

    Job Description

    Job Description

    Summary - Technical Support Technician – Customer Service Associate:

    JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive training program to equip you for success in this role.

    What's in it for you as a Technical Support Technician – Customer Service Associate:

    • Training on some of the most cutting edge networks the Telecom industry has to offer
    • Intrinsic value – the work you will be doing is all centered around providing internet access to rural and underserved communities
    • Opportunity to be part of a rapidly growing organization
    • Increased earning potential and comprehensive benefits

    What you'll be doing as a Technical Support Technician – Customer Service Associate:

    • Work alongside other technical staff and clients to establish goals for system enhancements and upgrades, contributing to the overall improvement of services
    • Provide daily support to clients through various communication channels, including phone, email, and chat, addressing technical inquiries and concerns promptly and effectively
    • Collaborate with different departments to resolve customer issues, with the ability to discern the next steps or final resolution for cases received
    • Communicate with end users, colleagues, and management to ensure quick issue resolution and maintain high levels of customer satisfaction.
    • Identify issues, derive solutions, and implement step-by-step troubleshooting protocols to address technical challenges.

    What's Required as a Technical Support Technician – Customer Service Associate:

    • HS Diploma, GED or equivalent
    • Must be detail oriented and solution driven
    • Exceptional customer service skills with desire to help others
    • Ability to multitask and work between multiple systems
    • Work in both an independent and team environment
    • Prefer previous Customer Service Experience but willing to train entry-level candidates
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