Guest Services Associate - Arleta, United States - National Health Foundation

National Health Foundation
National Health Foundation
Verified Company
Arleta, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

For this position, we also invite you to the National Health Foundation Job Fair:


Date:
May 24, 2024

Time: 11:00AM - 5:00PM

Location:
Osborne Neighborhood Church, 13501 Osborne St, Arleta, Ca 91331




POSITION TITLE:
Lead Guest Service Associate




REPORTS TO:
Program Coordinator




LOCATION:
Arleta, CA,




CLASSIFICATION:
Non-Exempt, Full Time




SALARY:
$18.38 Hourly Rate

PERTINENT INFORMATION:


  • Multiple shifts available: 7AM3:30PM, 3:00PM11:30PM, 11PM7:30AM

Guest Services Associate


The Lead Guest Service Associate (LGSA) will provide support and leadership while overseeing the day-to-day functions of the Guest Service Associate team members on their assigned shift at our Recuperative Care Facility.

They will be responsible for providing a hospitable and safe environment in which guests experience dignity and respect.


Responsibilities and Initiatives
To help NHF meet its growth goals, the Lead Guest Service Associate will:

  • Collaborate with Program Coordinators and Program Manager to schedule staff to ensure shifts have sufficient coverage.
  • Delegate tasks to GSA team members in alignment with departmental goals. Complete shift assignment sheets in collaboration with Program Coordinator.
  • Conduct shift meetings in the absence of the Program Coordinator to debrief or discuss ongoing staff support.
  • Attending regularly scheduled team meetings and training. Complete daily shift handoff meetings, participate by communicating critical guest needs in collaboration with interdisciplinary teams.
  • Collaborate with Social Services and nursing department to ensure information is accurately received and executed by GSA while on shift.
  • Provide quality assurance, coaching and support to GSA team; collaborate with the Program Coordinator to plan, monitor, and appraise job tasks and responsibilities.
  • Implement systems, policies and procedures as directed by the Program Coordinator and Program Manager, delegating new assignments to team members, as needed.
  • Review daily logs and shift notes for accuracy and completion. Complete inspections of all assigned duties for accuracy, completion, and address according and report to Program Coordinator as directed.
  • Ensure all incident reports and/reporting and supportive documentation are completed accurately for Program Coordinator & Program Manager review.
  • Ensure the safety and security of the facility; conduct safety drills as scheduled by Program Coordinator and Manager; assist and respond quickly to potential safety threats, taking the lead role in emergency evacuations.
  • Assist with GSA onboarding and provide ongoing training, as needed.
  • Perform all general Guest Service Associate responsibilities to assist team.
  • Demonstrate the ability to handle moderate shift related matters and provide solutions in tandem with Program Coordinator and Program Manager's instructions and guidelines.
  • Ensure all Emergency Action Plan (EAP) drills and documentation are completed and presented to the Program Coordinator for review.
  • Flexibility to adapt to schedule changes and or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
  • Must work as an extension of Program Coordinator in their absence.
  • Complete additional assignments, responsibilities, and tasks as needed to meet the needs of the facility.
  • Always follow NHF policies and procedures.

Requirements:


  • Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
  • No writeups or performance improvement plan within the last 6 months (internal hires)
  • Excellent communication skills both oral and written; time management and strong organizational skills.
  • Positive and welcoming attitude
  • Ability to communicate effectively with all levels of staff, guests, and visitors.
  • Intermediate computer proficiency in Microsoft Office Suite that includes Outlook, Word, Excel required.
  • Current CPR and First Aid Certification (Preferred but not required).
  • Bilingual in Spanish Preferred.
  • TB test required.
  • Fingerprint live scan /background required.

Physical Requirements
The duties as described will require frequent standing and walking. The employee will frequently bend/stop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.


Benefits
**PROGRAMS
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