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Customer Service Associate - Kansas City, United States - Worlds of Fun
Description
**Customer Service Associate**
CAROUSEL_PARAGRAPH
Kansas City, Missouri
Customer/Guest Services
12742
** Share Job**
** Job Description**
**Overview:**
You will join a renown team of customer service professionals who look to fulfill our promise to make people happy. **This position pays $15/hr**
Our Ambassadors are essential in leading our purpose to make people happy . Anyone seeking a rewarding customer service role should join our Guest Services team to assist in creating lifetime memories for our guests every day Guest Services Ambassadors facilitate park communication with guests at Worlds of Fun and Oceans of Fun, as well as assist future visitors via phone in our Guest Assistance Center.
Convenient hours for anyone seeking an amazing part-time opportunity Our ambassadors are essential in leading activities that reflect and uphold our five core values of Courtesy , Service , Cleanliness , Safety and Integrity, while promoting diversity equity and inclusion within our teams. Our goal is not only to provide a safe and friendly atmosphere but to elevate the entertainment experience in Kansas City. Our team members are enthusiastic about their work because they create fun and memories of a lifetime for our guests every day All roles include:
Paid Training
Free Uniforms
Free park entry (after 40 hours worked)
Employee Discounts
Flexible work schedule
Referral Bonuses
**How You'll Make A Difference:**
Documents and resolves guest conflict; takes appropriate action to answer and resolve guest questions and complaints.
Reunites lost parties; assists guests with lost and found items.
Effectively communicates ride admissions program and distributes brochures and disability guides.
Operates cash register to correctly total price and tax admission tickets and season pass sales; balances and reconciles cash drawer and records money/coupons received; processes payments of large sums of cash, credit cards, checks, and makes correct change; verifies checks, credit cards, and coupons with the use of electronic equipment.
Cross trains in Main Gate guest services and call center.
Maintains high degree of confidentiality of paperwork and information; answers guest e mails as assigned pertaining to an upcoming visit to the park, season pass and ticket questions and inquiries, special promotions, discounts, or special events at the park in a prompt and professional manner.
Answers and directs incoming telephone calls in a pleasant and efficient manner; answers all questions callers might have pertaining to an upcoming visit to the park, special promotions, discounts, or events sponsored by the park.
Processes ticket orders via the computer and printer systems in a prompt and efficient manner and ensure accuracy in the mailing of these items; maintains accurate records for ticket printing and shipping; assembles and packages orders for shipping; prepares park brochure and literature information for shipment.
Ensures laser printers are in working order, cleaning and providing maintenance as needed; resolves ticket printing problems with the manager on duty or the IS department;manages, analyzes, and prioritizes workload for ticket printing and distribution; responds to last minute printing needs and rush orders; replenishes ticket stock and supplies when needed.
Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.
Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies.
Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
Other duties may be assigned.
**We're Looking For:**
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
