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    Quality Customer Service Representative - Miami, FL, United States - Doosan Bobcat

    Doosan Bobcat
    Doosan Bobcat Miami, FL, United States

    1 week ago

    Default job background
    Full time
    Description

    A Customer Service Representative will provide administrative sales and customer care support to a Distributor Network of 15-20, as the single point of contact for the Dealers commercial queries, requests, issues, claims etc.

    Good Customer Service aptitude is essential for this position as well as the ability to work cohesively in a team driven by process & performance improvement metrics.

    ORACLE/SAP) also essential for this role
    Implement best practice Customer Service in alignment with business requirements and Doosan standards.
    Contribute to the maintenance of key performance indicators and metrics. Escalate issues which impact and impede Customer Service performance and work towards solutions where possible.
    Manage the order fulfillment process, end-to-end in line with customer requirements and business policies. Escalate issues and bottlenecks in the order fulfillment process where appropriate.
    Strive for continuous improvement of customer service performance/satisfaction. Handle and resolve all customer queries, problems and complaints, escalating where necessary to ensure Customer receives a timely response.
    Establish and maintain excellent working relationships with the Field Sales teams to facilitate improved communication and customer service.

    Liase with all internal teams to promote improved order fulfilment and customer satisfaction, including, supply chain, credit, collections transport, sales, marketing etc.

    Support team members when required, and above all be responsive and flexible to changing customer & team demands.
    Business Administration – Bachelor degree / Allow Equivalent


    Travel Standard:
    Flexibility to travel across Latin America.
    Cross-border sales administration experience
    Fluent in English + another modern Spanish language
    Excellent computer skills – experience of an ERP system
    Strong Systems Experience (MS Office, Oracle 11i etc)

    As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities.

    Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services.

    Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment and Geith attachments.

    Doosan Bobcat North America is a tradename of Clark Equipment Company.

    All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law.

    If you have a disability or special need that requires accommodation, please contact us at Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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