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    Customer Care Specialist/Receptionist - Miami, FL, United States - Warren Henry Automotive Group

    Warren Henry Automotive Group
    Warren Henry Automotive Group Miami, FL, United States

    2 weeks ago

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    Description
    Job Description Customer Care Specialist/Receptionist - Jaguar Land Rover North Dade US-FL-North Miami Job ID:


    Type:
    Part-Time


    Category:
    Customer Service/Support

    Main Campus Overview We are seeking to hire a part-time Customer Care Specialists/Receptionist to join our team We are fully moved into our brand-new, state-of-the-art facility in North Miami.

    The team member must be flexible to work Saturdays, Sundays and some Fridays. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought.

    Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

    Responsibilities * Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.

    • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
    • Educates customer on current product line options and basic product specifications.
    • Provide product information (brochures) for customers when requested.
    • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
    • Works closely with salesperson.
    • Supports F&I and sales team as needed.
    • Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines.
    • Ensure processing of invoices and POs for payment is completed timely and accurately.
    • Transmit information or documents to customers, using computer, mail, or fax.
    • Hear and resolve complaints from customers or the public.
    • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
    • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
    • Process and prepare memos, correspondence, or other documents.
    • Participates in required training assigned by management.
    • Keep a current record of staff members' availability.
    • Maintain lobby or reception area clean, neat and well organized.
    • Maintains an organized, clean and safe work area.
    • Provide coverage for other Customer Care Specialist when needed.
    • Demonstrates the company's core values.
    • Complies with company's policies and procedures.
    • Other duties as assigned

    Qualifications Education :
    High School Graduate or General Education Degree (GED)

    Required Experience :
    One year of customer service oriented experience in a position with high walk-in traffic


    Computer Skills :
    This position requires an intermediate level of competency using Microsoft Office Suite


    Other Requirements :

    • Preferred bilingual in English and Spanish.
    • Incumbent must maintain a polished, professional appearance.
    • This position requires incumbent to be highly reliable and on time to work as scheduled. WORK ENVIRONMENT
    The work environment is extremely fast paced and energetic. PI2459b58d
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