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    Customer Care Specialist/Receptionist - Miami, FL, United States - Warren Henry Automotive Group

    Warren Henry Automotive Group
    Warren Henry Automotive Group Miami, FL, United States

    2 weeks ago

    Default job background
    Description
    Customer Care Specialist/Receptionist - Jaguar Land Rover North Dade


    Type:
    Part-Time

    Customer Service/Support

    We are seeking to hire a part-time Customer Care Specialists/Receptionist to join our team We are fully moved into our brand-new, state-of-the-art facility in North Miami.

    The team member must be flexible to work Saturdays, Sundays and some Fridays.

    Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

    Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.

    • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
    • Supports F&I and sales team as needed.
    • Transmit information or documents to customers, using computer, mail, or fax.
    • Hear and resolve complaints from customers or the public.
    • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
    • Process and prepare memos, correspondence, or other documents.
    • Participates in required training assigned by management.
    • Keep a current record of staff members' availability.
    • Maintain lobby or reception area clean, neat and well organized.
    • Provide coverage for other Customer Care Specialist when needed.
    • Complies with company's policies and procedures.
    • Education : High School Graduate or General Education Degree (GED) Required

    Experience :
    One year of customer service oriented experience in a position with high walk-in traffic.

    Computer Skills :
    This position requires an intermediate level of competency using Microsoft Office Suite.
    Preferred bilingual in English and Spanish.
    *
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