- Provide best-in-class service by responding to customer's needs, and effectively communicate the best applicable solution electronically
- Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
- Work closely with the IT Department to bring in EDI and E-Commerce sales orders
- Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
- Stay current with product knowledge to be able to accurately advise our customers with the best product options
- Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
- Partner closely with the Regional Sales Manager to gain pertinent customer information to be the most qualified resource for any sales support related needs
- Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
- Set-up client accounts in our internal CRM, and maintain and update all necessary client information
- High School Diploma, or equivalent
- 2+ years of customer service experience
- Intermediate experience using Microsoft office Suite
- 1+ Year of technical training or equivalent industry experience
- Industrial sales experience
- Previous customer service experience in a power transmission or bearings industry
- Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
- Work in a collaborative environment with passionate and innovative teammates
-
Customer Solutions Specialist
6 days ago
Vantage Concepts Charlotte, United StatesDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist ...
-
Customer Solutions Specialist
4 days ago
Vantage Concepts Charlotte, United StatesDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist ...
-
Customer Solutions Specialist
1 week ago
Vantage Concepts Charlotte, United StatesJob Description Job Description Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicate ...
-
Specialist, SMA Solutions
1 week ago
Dimensional Fund Advisors, L.P. Charlotte, United StatesNotes to applicants: Most roles at Dimensional will be part of our best-of-both hybrid working model. This includes working together in the office on Tuesdays, Wednesdays and Thursdays, and choosing to work in the office or remotely on Mondays and Fridays. This maximizes in perso ...
-
Customer Solutions Specialist
2 weeks ago
Vantage Concepts Charlotte, United StatesJob Description · Job Description · Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a de ...
-
Specialist, SMA Solutions
5 days ago
Dimensional Fund Advisors L.p. Charlotte, United StatesNotes to applicants:Most roles at Dimensional will be part of our best-of-both hybrid working model. This includes working together in the office on Tuesdays, Wednesdays and Thursdays, and choosing to work in the office or remotely on Mondays and Fridays. This maximizes in person ...
-
Customer Solutions Specialist
2 weeks ago
Insight Global Charlotte, United StatesInsight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service resto ...
-
Customer Solutions Specialist
6 days ago
Insight Global Charlotte, United StatesDuration: 6 month contract to hire · Location: Ballantyne/Charlotte, NC · THIRD SHIFT ONLY 11PM-10AM · Day to Day: · Deliver the highest level of customer satisfaction for all incoming support/repair call center · Build and preserve supportive working relationships with customers ...
-
Customer Solutions Specialist
1 week ago
Vantage Concepts Charlotte, United StatesJob Description · Job DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicat ...
-
Customer Solutions Specialist
1 week ago
Insight Global Charlotte, United StatesInsight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service resto ...
-
Customer Solutions Specialist
2 weeks ago
Insight Global Charlotte, United StatesInsight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service resto ...
-
Customer Solutions Specialist
1 week ago
Solve IMG Charlotte, United StatesJob Description · Job DescriptionSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve's brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive an ...
-
People Services and Solutions Specialist
1 day ago
TekWissen LLC Charlotte, United StatesJob Description · Job DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The client below is a home appliance manufacturing company and the world's second largest appliance maker. It produces a variety ...
-
BY IFastJob.c Charlotte, United StatesFull Stack Java Developer Solution Specialist · Employer · Job Description · in a collaborative environment. · As an experienced · Full · Stack · Java · Developer · you will have the ability to share new ideas... more · #J-18808-Ljbffr · ...
-
Equity Plan Data Solutions Specialist
3 weeks ago
UBS Charlotte, United States Full timeYour role · Do you have a passion for excellence and success? Do you thrive on being a product subject matter expert who can articulate expertise to clients, industry partners, and UBS employees through live demonstrations and feature documentation? Do you get excited about deliv ...
-
Lead Solutions Specialist
1 week ago
Vallen Distribution Belmont, NC, United StatesWhy Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join ...
-
Luxer One Charlotte, United StatesAt Luxer One, we're relentlessly improving the way the world receives goods. Whether it's last-mile delivery at multifamily properties and offices, or buy online and pick-up in-store orders in retail, we are dedicated to finding the best solutions for our customers. We are curren ...
-
Customer Solutions Specialist
6 days ago
Vantage Concepts Indian Trail, United StatesJob Description · Job DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicat ...
-
Training: Electronics Technician
1 week ago
Sapphire Solutions Matthews, United StatesYour job profile: · Are you interested in working with intelligent IT and are fascinated by smart solutions like the Internet of Things (IoT)? Then become an IT/IoT systems electrician for building technology (m/f/d) at Siemens and make sure that buildings and entire halls listen ...
-
FusionWorks Matthews, United StatesBusiness Intelligence – Data Engineer (w/m/d) Full-time, starting in Coburg, permanent Experienced professionals and beginners: at our company, you will find a great team of more than nice colleagues and over 770 different job profiles, as well as many attractive challenges that ...
Customer Solutions Specialist - Charlotte, United States - Solve IMG
Description
Solve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve's brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB. Collectively, they represent more than 100,000 products available from nine locations nationwide. Our unmatched dedication to quality materials and manufacturing processes, rigorous quality control, and end-to-end support and service have helped us grow to become a trusted supplier to high-performance industries worldwide. Our team members are knowledgeable "go-to" resources for power transmission products, support, and advice that keeps our customers' businesses moving forward.
POSITION DESCRIPTION: Reporting to the Director of Sales Operations, the Customer Solutions Specialist (EDI) is responsible for supporting Solve's customers via Electronic Data Interchange, by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble-shoot any product issues. The CSS (EDI) will be responsible for utilizing their prioritization skills, while managing high volume customer orders, in an efficient manner. Working in tandem with the sales team, as well as our technical team, they will serve as the internal support to ensure the sales life cycle for our customers is seamless.
RESPONSIBILITIES: