- Deliver the highest level of customer satisfaction for all incoming support/repair call center
- Build and preserve supportive working relationships with customers with a customer first attitude.
- Execute customer voice network troubleshooting, repair and move/add/change support.
- Identify, investigate and resolve chronic voice issues within the customer's network.
- 1+ year in Information Technology, Technical Support, or Troubleshooting Customer Service Experience
- Call Service/ Call Center Experience
- Excellent communication and customer service abilities- Customer First mentality
- Strong problem-solving skills, time management skills, and ability to work independently
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In-Plant Solutions Specialist
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Customer Solutions Specialist
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Vantage Concepts Charlotte, United StatesDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist ...
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In-Plant Solutions Specialist
1 week ago
MSC Industrial Direct Co., Inc. Charlotte, United StatesBuild a better career with MSC. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations ...
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Customer Solutions Specialist
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Vantage Concepts Charlotte, United StatesDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist ...
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Customer Solutions Specialist
3 weeks ago
Vantage Concepts Charlotte, United StatesJob Description Job Description Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicate ...
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Dimensional Fund Advisors, L.P. Charlotte, United StatesNotes to applicants: Most roles at Dimensional will be part of our best-of-both hybrid working model. This includes working together in the office on Tuesdays, Wednesdays and Thursdays, and choosing to work in the office or remotely on Mondays and Fridays. This maximizes in perso ...
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Customer Solutions Specialist
3 days ago
Vantage Concepts Charlotte, United StatesDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist ...
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Hr Solutions Specialist
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TekWissen ® Charlotte, United StatesPosition: Hr Solutions Specialist · Location: Charlotte, NC, 28262 · Duration: 6 Months · Job Type: Contract · Work Type: Onsite · Pay Rate: $25/h to $29/h on W2 · Job Description: · Must have Workday experience · Must have Power BI experience (preferably building / mani ...
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Customer Solutions Specialist
1 week ago
Solve IMG Charlotte, United StatesSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve's brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB. Collectively, they represe ...
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Customer Solutions Specialist
3 weeks ago
Solve IMG Charlotte, United StatesSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve's brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB. Collectively, they represe ...
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Specialist, SMA Solutions
2 weeks ago
Dimensional Fund Advisors L.p. Charlotte, United StatesNotes to applicants:Most roles at Dimensional will be part of our best-of-both hybrid working model. This includes working together in the office on Tuesdays, Wednesdays and Thursdays, and choosing to work in the office or remotely on Mondays and Fridays. This maximizes in person ...
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Specialist, SMA Solutions
1 week ago
Dimensional Fund Advisors, L.P. Charlotte, United StatesNotes to applicants: · Most roles at Dimensional will be part of our best-of-both hybrid working model. This includes working together in the office on Tuesdays, Wednesdays and Thursdays, and choosing to work in the office or remotely on Mondays and Fridays. This maximizes in per ...
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Customer Solutions Specialist
1 week ago
Vantage Concepts Charlotte, United StatesJob Description · Job DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicat ...
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Customer Solutions Specialist
3 weeks ago
Vantage Concepts Charlotte, United StatesJob Description · Job DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicat ...
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Customer Solutions Specialist
5 days ago
Insight Global Charlotte, United StatesDuration: 6 month contract to hire · Location: Ballantyne/Charlotte, NC · THIRD SHIFT ONLY 11PM-10AM · Day to Day: · Deliver the highest level of customer satisfaction for all incoming support/repair call center · Build and preserve supportive working relationships with cust ...
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Customer Solutions Specialist
4 weeks ago
Insight Global Charlotte, United StatesInsight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service resto ...
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Customer Solutions Specialist
4 weeks ago
Insight Global Charlotte, United StatesInsight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service resto ...
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Customer Solutions Specialist
1 week ago
Insight Global Charlotte, United StatesDuration: 6 month contract to hire · Location: Ballantyne/Charlotte, NC · While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. · THIRD SHIFT ONLY 11PM-10AM · Day to Day: · ...
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Customer Solutions Specialist
3 weeks ago
Solve IMG Charlotte, United StatesJob Description · Job DescriptionSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve's brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive an ...
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People Services and Solutions Specialist
1 week ago
Corps Team Charlotte, United StatesOur client, a global manufacturing company, is seeking an experienced People Services and Solutions Specialist People Data for a 6 month contract assignment located in Charlotte, NC. This role is fully onsite. Job Duties Transactional/ Administrati Solutions, Specialist, Solution ...
Customer Solutions Specialist - Charlotte, United States - Insight Global
Description
Duration: 6 month contract to hire
Location: Ballantyne/Charlotte, NC
THIRD SHIFT ONLY 11PM-10AM
Day to Day:
Key Responsibilities:
Insight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service restoral of supported equipment and services. Handle all voice related troubles not derived from core or data/internet issue through first call resolution. Provide Tier I support for data/internet/firewall related equipment and products. Will be supporting the MACD Service Delivery. You will complete customer requested moves, adds, changes and disconnects of communications related services (voice, data, internet) including ticket creation, switch/equipment provisioning/shipment and billing updates. As well as. Managing inbound and outbound calls to create and manage trouble tickets in accordance with departmental policies and procedures.
Must Haves:
Pay rate: 16-23/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.