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    Customer Solutions Specialist - Charlotte, United States - Insight Global

    Insight Global
    Insight Global Charlotte, United States

    3 weeks ago

    Insight Global background
    Description

    Duration: 6 month contract to hire

    Location: Ballantyne/Charlotte, NC

    While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

    THIRD SHIFT ONLY 11PM-10AM

    Day to Day:

    • Deliver the highest level of customer satisfaction for all incoming support/repair call center
    • Build and preserve supportive working relationships with customers with a customer first attitude.
    • Execute customer voice network troubleshooting, repair and move/add/change support.
    • Identify, investigate and resolve chronic voice issues within the customer's network.

    Key Responsibilities:

    Insight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service restoral of supported equipment and services. Handle all voice related troubles not derived from core or data/internet issue through first call resolution. Provide Tier I support for data/internet/firewall related equipment and products. Will be supporting the MACD Service Delivery. You will complete customer requested moves, adds, changes and disconnects of communications related services (voice, data, internet) including ticket creation, switch/equipment provisioning/shipment and billing updates. As well as. Managing inbound and outbound calls to create and manage trouble tickets in accordance with departmental policies and procedures.

    Must Haves:

    • 1+ year in Information Technology, Technical Support, or Troubleshooting Customer Service Experience
    • Call Service/ Call Center Experience
    • Excellent communication and customer service abilities- Customer First mentality
    • Strong problem-solving skills, time management skills, and ability to work independently

    Pay rate: 16-23/hr

    Exact compensation may vary based on several factors, including skills, experience, and education.

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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