Customer Solutions Specialist - Charlotte, United States - Insight Global

Description

Insight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service restoral of supported equipment and services.

Must Haves:

1+ year in Information Technology, Technical Support, or Troubleshooting Customer Service Experience
Call Service/ Call Center Experience
Excellent communication and customer service abilities- Customer First mentality
Strong problem-solving skills, time management skills, and ability to work independently

Compensation

:

$20-$25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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