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Bank Item Processing Manager - Grafton, United States - UFS LLC
Description
Job DescriptionJob Description
Summary
UFS empowers community banks and our people to thrive – together.
We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers.
As part of a diverse and skilled Operations Team, you will be tasked with managing all aspects of the operations department and assist in the performance of all functions.
Knowledge and SkillsThorough knowledge of the Transaction Content Manager Program for ICL and POD support
Thorough knowledge of the Source Capture Optimization Program (SCO) for Merchant and Branch Capture support
Thorough knowledge of all areas of operations, including but not limited to return items, statement rendering and check
adjustment/collection
process
Ability to work without direct supervision, creating a positive work environment by keeping communication channels open
Significant knowledge of industry processes, procedures and workflows
Project Management experience for low to high level implementations of new products for UFS Customers as it relates to Item Processing, statements and notices
Ability to deal with time bound SLAs
Ability to relate in a professional manner to customers, co-workers, service and vendor personnel and all other individuals that may be connected throughout the course of business
Strong communication and leadership skills with proven ability to lead a team of individuals to perform to the best of their abilities
Ability to allocate work assignments taking into consideration individual work habits and capabilities
Ability to organize workflow
Basic accounting principles
Ability to work flexible hours and be available for after-hours issues support in person or through remote access
Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together
Essential Duties and Responsibilities
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Develop, recommend and implement policies and proceduresSet standards and goals at the team level and communicate these to the organization on a strategic level
Provide knowledgeable customer phone support for SCO Merchant, SCO Branch Capture processing and SCO equipment support
Assist in setting the budget and monitoring adherence to it
Evaluate and monitor workflow volume and staffing levels to develop new methods of processing to increase efficiency in order to meet or exceed Key Performance Indicators
Provide knowledgeable customer phone support in regard to all other areas of operational item processing
Project Management skills for statement, notice and correspondent projects
Assist customers and employees in solving operational challenges
Assist and cross-train where necessary in the daily operation to ensure the work gets completed
Responsible for providing necessary training to financial institution personnel on operational and support topics
Evaluate and adjust work schedules to meet the workload requirements
Performs other duties as assigned
You will be asked to participate in culture-related meetings, activities and events.
We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn't just encouraged - it is required and part of your responsibility.
If you do not want to participate in these, please do not apply.Education and/or Experience
High school diploma or general education diploma (GED) required, Bachelor's degree preferred
Previous bank operations experience required
Previous supervisory experience required
Working knowledge of Operational Item Processing and Statement production required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls.
The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Typical office environment
Travel – 10%
Who is UFS?
UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.
Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities.
We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us.To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.
We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.Benefits
Health, Dental & Vision Insurance; eligible Day 1 of Employment
401k Match of 100% up to 6% of your Salary
Paid Holidays
Vacation & Sick Time
Volunteer Time Off
Opportunities for Advancement
Gym Membership Reimbursement Program
Wellness Program to lower your Monthly Premium
Child Fundraiser Donation Program
Matching Gifts Program
Employer Paid Premium for Life Insurance
Short/Long-Term Disability Coverage
Flexible Spending Healthcare Accounts
Employee Referral Benefits
Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
Robust Leadership Development Program
Employee Assistance Program
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
