- Report to work with a clean uniform and appropriate nametag at the scheduled time.
- Provide a warm welcome to all guests using Forbes/Mirbeau approved standards.
- Verify room statuses, daily reservations, and note/follow up with special requests on the pass-on log.
- Perform daily checklists/tasks, count drawers, and prepare daily guest deliveries and amenities.
- Register arriving guests, check-in, create key cards, direct and escort guests to their rooms.
- Check-out departing guests, process payments, and answer billing questions.
- Answer phone calls, transfer calls to appropriate department, answer emails, update daily pass-on logs and company newsletters.
- Be informed of all resort services, outlets, hours of operation, and facilities to up-sell the facilities and provide information to guests.
- Communicate with all departments on the billing of guest amenities during their stay.
- Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.
- Maintain the front desk and office in an orderly and organized way.
- Communicate all property happenings to the next shift.
- Attend all scheduled meetings as deemed necessary by the resort.
- 401K with a company match
- Medical, Dental, Vision and Life Insurance Plans
- Career advancement potential within company
- Paid time off for full time and part time employees, along with holiday pay
- Employee Assistance and Anniversary programs
- Discounted rates for services within Spa and Resort
- Work performance incentives
-
Guest Services Agent
2 weeks ago
Mirbeau Inn & Spa Rhinebeck, United StatesJob Description · Job DescriptionGuest Services Agent - Mirbeau Inn & Spa · About Us · For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mirbeau Inn and Spa is a natio ...
-
Guest Services Agent
2 weeks ago
Hutton Brickyards Retreat + Event Center Kingston, United States Full timeHutton Brickyards Retreat + Event Center · Join our fast-paced team Welcome to Hutton Brickyards, a 100-acre Hudson River Valley resort made for getaways, weddings, and events. We are passionate about delivering curated experiences and events to our guests, providing genuine rela ...
-
Mri Tech
1 week ago
Nuvance Health Rhinebeck, United States**Description** · Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center ...
-
Mri Tech
2 weeks ago
Nuvance Health Rhinebeck, United States**Description** · Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center ...
-
Technical Support/Customer Service Agent
3 weeks ago
Carlton Fields Kingston, United StatesWe are looking for persons to join our itebpo Smart Solutions Family at our Kingston location as **Customer Service Representatives** · The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers ar ...
-
Mri Tech
1 week ago
Nuvance Health Kingston, United States**Description** · Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center ...
-
Guest Service Agents
1 week ago
Honor's Haven Retreat & Conference Ellenville, United StatesJob Description · Job DescriptionHonor's Haven Retreat & Conference is to be a place for an authentic human connection and integrative personal development, where people can improve themselves and better appreciate others. We seek to achieve this mission by offering an environmen ...
-
Account Associate
1 week ago
Mike Mills - State Farm Agent Red Hook, United States**Benefits**: · - Salary Plus Commissions · - Free food & snacks · - Paid time off · - Training & development · Position Overview · I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspir ...
-
P/T Guest Service Agent
3 weeks ago
River Link Hotels Poughkeepsie, United StatesThe dual branded Quality Inn / Rodeway Inn Poughkeepsie is hiring for energetic individuals who are a team player for our front desk agent / night auditor (float) position at the hotel. Previous Choice Hotels experience preferred but not needed - can train - must be proficient wi ...
-
P/T Guest Service Agent
1 week ago
Quality Inn / Rodeway Inn Poughkeepsie Poughkeepsie, United StatesJob Description · Job DescriptionThe dual branded Quality Inn / Rodeway Inn Poughkeepsie is hiring for energetic individuals who are a team player for our front desk agent / night auditor (float) position at the hotel. Previous Choice Hotels experience preferred but not needed - ...
-
Customer Service Representative
2 weeks ago
Scott Marxer - State Farm Agent Poughkeepsie, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Account Manager
1 week ago
Scott Marxer - State Farm Agent Poughkeepsie, United States**Position Overview**: · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Scott Marxer - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm A ...
-
Library Clerk/passport Agent Part-time
3 weeks ago
LaGrange Association Library Lagrangeville, United States Part time**LaGrange Association Library** has an immediate opening for an enthusiastic, customer-service oriented individual to join our friendly team as a part-time Library Clerk and Passport Agent. · **Responsibilities include**: · - checking materials in and out for patrons at the fron ...
-
Library Clerk/passport Agent Part-time
3 weeks ago
LaGrange Association Library Lagrangeville, United States Part time**LaGrange Association Library** has an immediate opening for an enthusiastic, customer-service oriented individual to join our friendly team as a part-time Library Clerk and Passport Agent. · **Responsibilities include**: · - checking materials in and out for patrons at the fron ...
-
Diet Aide
2 weeks ago
Nuvance Health Poughkeepsie, United StatesNuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York. · SUM ...
-
Executive Assistant to The CEO
3 weeks ago
Independent Living Inc Newburgh, United States: Do you have experience with working at the administrative executive level? We want to speak with you · Individuals with disabilities are encouraged to apply. · Duties and Responsibilities: · - Provides dedicated support to the Executive Director (CEO) on projects and programs p ...
-
Administrative Assistant to The CEO
3 weeks ago
Independent Living Inc Newburgh, United StatesDuties and Responsibilities: · - Provides dedicated support to the Executive Director (CEO) on projects and programs pertaining to the administrative, organizational and operational functions of the Center · - Regularly participates in meetings as directed by the CEO and takes mi ...
-
Mortgage Loan Consultant
2 weeks ago
Community Bank System, Inc. Coxsackie, United StatesOverview: · At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, ...
-
Executive Assistant to The CEO
3 weeks ago
Independent Living, Inc. Newburgh, United States**Job Type** · Full-time · **Description** · Do you have experience with working at the administrative executive level? We want to speak with you · Individuals with disabilities are encouraged to apply. · Duties and Responsibilities: · - Provides dedicated support to the Executiv ...
-
Administrative Assistant to The CEO
3 weeks ago
Independent Living, Inc. Newburgh, United States**Job Type** · Full-time · **Description** · Individuals with disabilities are encouraged to apply · Duties and Responsibilities: · - Provides dedicated support to the Executive Director (CEO) on projects and programs pertaining to the administrative, organizational and operation ...
Guest Services Agent - Rhinebeck, United States - Mirbeau Inn & Spa
Description
Guest Services Agent - Mirbeau Inn & SpaAbout Us
For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination resort brand.
Job Summary
This role plays an important part in ensuring guests are given an exceptional experience during their stay. The Guest Service Agent's main focus is to be one of the friendly faces and a resource when registering arriving guests and checking out departing guests. You will also be expected to respond to questions and follow through on specific guest requests until the highest level of satisfaction is achieved.
Pay Rate: $18-$24 p/hour Part Time/Full Time
Responsibilities
Requires a neat appearance, pleasant personality, and ability to deal effectively with the resort, staff, and public. Oral, written communication, computer, and organizational skills are required. Must be able to stand for long hours and multitask under pressure. Experience with Property Management Systems (PMS), customer service, and hotel/resort operations preferred.
Employee Perks & Company Incentives