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Kingston

    Technical Support/Customer Service Agent - Kingston, United States - Carlton Fields

    Carlton Fields
    Carlton Fields Kingston, United States

    4 weeks ago

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    Description

    We are looking for persons to join our itebpo Smart Solutions Family at our Kingston location as **Customer Service Representatives**

    The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

    **FUNdamental Skills**

    Education: Preferred passes in Maths and English at CSEC or equivalent level

    Excellent communication and active listening skills, including the ability to speak, read and write fluently in English

    Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues

    Minimum typing speed of 25 to 35 wpm

    Must be 18 years and older

    Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

    **YOUR TIME...OUR TIME**

    This is a full-time career with growth potentials.

    Flexibility is key as this roles operates days, nights, holidays and weekends.

    This position is most easily accessible for candidates in St. James and surrounding areas.

    **Joining the itel family, you will experience ....** Paid Training- Monday through Friday, 8am to 5pm daily. Training will extend two weeks.

    Excellent training and supervisory support - to help you feel comfortable servicing our customers.

    Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position

    Competitive Salary

    Health and Life Insurance Lunch benefits Free transportation Free Wi-Fi Beautiful location, cafeteria onsite, Chill room, friendly staff A fun environment We respect our employees and strive to make our environment exciting and fun

    **#FunBeginsHere**

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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