- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, and more
- 75+ Branches Across North America with U.S. HQ in Dallas, TX
- Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
- Verifying the accuracy of packing slips for orders being processed.
- Quality Control for accuracy of product pulled being on customers' order.
- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
- Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
- Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
- May be asked to participate in special projects related to department.
- Must be PC literate and familiar with the Internet.
- Ability to interpret policies and procedures.
- Good aptitude in solving customer service issues.
- Exercises professional telephone procedures and e-mail correspondence skills.
- Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
- Multitask oriented.
- Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
- Operational knowledge of major office equipment.
- Must be available to work Monday - Friday, 8am to 5pm.
- Position reports directly to General Manager.
- Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
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Customer Service Representative - Pittsburgh, United States - BearCom
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Description
Job DetailsJob Location
Pittsburgh PA - Pittsburgh, PA
Description
About BearCom:
Responsibilities:
BearCom wants to elevate your professional growth We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You'll also receive: