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    Customer Service Representative - Pittsburgh, United States - Help at Home

    Help at Home
    Help at Home Pittsburgh, United States

    1 week ago

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    Description

    Help at Home is currently seeking a Care Supervisor (Customer Service Representative)

    Help at Home is known as the leading provider of top-quality care and support solutions nationwide. The main aim is to promote personal independence and meaningful lives for our clients. Help at Home is dedicated to providing excellent care through our attentive and well-trained staff, who work hard to ensure that people can stay comfortably and safely in their homes and communities.

    As a Care Supervisor (Customer Service Representative), you will be responsible for developing and overseeing appropriate care plans to guarantee that clients receive high-quality care, while serving as the main link between clients, homecare aides, managers, referral sources, and others involved in the client's care.

    Benefits

    Help at Home is committed to being a top employer in your community, and our employees are at the core of our operations. Eligible staff members have the chance to participate in various benefit programs and may receive bonuses in certain areas. Help at Home was recognized by Forbes Magazine in 2021 as one of the top 10 employers for recent graduates.

    We provide a range of comprehensive training opportunities to equip our staff with the necessary tools for success. Moreover, Help at Home offers promising career advancement options for employees who are dedicated to growing within the organization.

    Come join us today and be a part of the Help at Home Hero team

    PRIMARY RESPONSIBILITIES

    • Maintaining clients' files, employee files, and all related paperwork.
    • Ensuring confidentiality of patient/client and agency information in adherence to HIPAA guidelines.
    • Providing direct training and assigning homecare aides based on client needs and Plan of Care.
    • Monitoring homecare aides' performance to ensure quality service.
    • Proactively communicating schedules and changes with stakeholders.
    • Preparing and submitting necessary departmental reports.
    • Recording accurate documentation of client conditions and services.
    • Conducting client satisfaction surveys and in-home visits, along with employee evaluations and trainings.
    • Handling client complaints and issues professionally and documenting them for further action.
    • Providing education and coaching on changes to a client's Plan of Care.
    • Maintaining positive relationships with clients, homecare aides, and stakeholders.
    • Ensuring compliance with laws, company policies, and procedures.
    • Performing other assigned duties.

    REQUIRED SKILLS/ABILITIES

    • Strong organizational and multitasking skills.
    • Ability to supervise staff and provide constructive feedback.
    • Effective problem-solving abilities.
    • Displaying compassion, responsibility, and a positive attitude.

    EDUCATION AND EXPERIENCE

    • At least 18 years of age.
    • High school graduate or equivalent preferred.
    • 1 year of experience in health care, preferably in home health; 2 years of supervisory experience.
    • Basic computer literacy and typing skills.
    • Preferred experience with Medicaid, waiver, and home healthcare.

    PHYSICAL REQUIREMENTS

    • Ability to lift up to 15 pounds at times.
    • Travel required to client homes.
    • Ability to sit, stand, walk, bend, and squat frequently.
    • Occasional crawling, climbing, and reaching above shoulder level.
    • Occasional lifting of 50 lbs or more.
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