- Answer inbound calls, and when required make outbound customer calls. Independently respond to and resolve customer questions, concerns, and complaints via calls and correspondence.
- Provides prompt and accurate service to promote an excellent customer experience while utilizing complex computer systems.
- Identify, review and resolve complex billing issues including errors. Perform credit identification for new applicants
- Schedule service orders to address service issues including emergency orders.
- Assessing customer needs and educating customers on procedures and services. Clarify information, research every issue and provide solutions and alternatives.
- Enter customer meter reads utilizing complex SAP system to identify, track and document correspondence, issues, actions, and resolutions.
- Provide administrative and clerical support as needed within the Customer Service Center.
- Excellent PC skills including mouse navigation, computer software skills (such as Microsoft Office). Able to operate computerized and standard office equipment.
- Must be proficient in all computer applications including Outlook email.
- Ability to work and multi-task in a high volume and fast paced environment.
- Excellent written & verbal communication & interpersonal skills; able to address complex customer needs and determine appropriate action independently. Strong negotiations skills to resolve problems.
- Ability to utilize multiple screens and systems to resolve customer inquiries.
- Able to follow procedures, process work load and help customers, while using independent thinking and good judgment.
- Organized, detail oriented, exercise discretion while operating within complex PUC regulatory requirements.
- Must be flexible & able to maintain professional disposition during diverse & stressful conditions.
- Family members cannot result in a supervisor/subordinate reporting relationship
- Family members cannot work in the same department.
-
Field Service Representative
2 weeks ago
StandardAero Pittsburgh, United States Full timeField Service Representative - Pennsylvania · Build an Aviation Career You're Proud Of · Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensatio ...
-
Customer Service Representative
3 days ago
Howard Hanna Real Estate Services Pittsburgh, United StatesCustomer Service Representative · Location: Pittsburgh, PA · Customer Service Representative Job Responsibilities: · Reporting to the Operations Manager of Howard Hanna Insurance Services: service insurance policies and claims and advise policyholders on agency standard insuran ...
-
Customer Service Representative
1 day ago
PNC Bank NA Pittsburgh, United States Full timeDescription · Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. · Receives, investigates and respond ...
-
Customer Service Representative
3 weeks ago
Franklin Fitch Pittsburgh, United StatesCustomer Service Representative | Hybrid in Pittsburgh PA | Up to $55k · Client: Cloud-based technology company specializing within the professional service & legal sectors. · What will I do? · Provide excellent customer service in order to resolve issues in a timely manner, via ...
-
Customer Service Representative
2 days ago
Help at Home Pittsburgh, United StatesHelp at Home is hiring a Care Supervisor (Customer Service Representative) · Help at Home is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Ho ...
-
Customer Service Representative
35 minutes ago
Innova Solutions Pittsburgh, United StatesInnova Solutions is immediately hiring for a Customer Service Representative · Position type: Fulltime/Contract · Location : Pittsburgh, PA Hybrid Role) · Duration : 12 Months (Temp to Perm) · As a Customer Service Representative you will: · Provides complex analytics and reporti ...
-
Customer Service Representative
35 minutes ago
Innova Solutions Pittsburgh, United StatesInnova Solutions is immediately hiring for a Customer Service Representative · Position Type: Fulltime/ Contract to Hire · Duration: 12 Months · Location: Pittsburgh, PA · Hybrid Role (3 Days Onsite, 2 Days Remote) · As a Customer Service Representative, you will: · Manages mode ...
-
Field Service Representative
1 week ago
Daniels Health Pittsburgh, United States Full timeDaniels Health is searching for a customer service oriented individual to join us as a Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for mainta ...
-
Customer Service Representative
3 weeks ago
Calfo Heating & Air Conditioning Pittsburgh, United States*If you read through this description and feel passionate that you're right for this role, please do not hesitate to email me directly ) to share why I should hire you. Your email WILL be read by an actual human · Are you looking for a career with a purpose? Do you want to be a ...
-
Customer Service Representative
1 day ago
TEKsystems Pittsburgh, United States Contract to RegularDescription: · Provide quality customer service and support BNY Mellon BTS Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner. Provide product knowledge and technical assistance as n ...
-
Client Service Representative
1 week ago
VCA Animal Hospitals, Inc. Pittsburgh, United StatesVCA Met Vet West Animal Hospital is seeking an experienced Client Service Representative to join our team. Why We Need You. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's Client Service, Representative ...
-
Client Service Representative
5 days ago
BNY Mellon Pittsburgh, United StatesThe Client Service Representative is responsible for the servicing of the deposit and loan portfolio of consumer and business clients of National Banking. The CSR will provide premiere customer service via phone, fax and e-mail across all regions. This position supports the timel ...
-
Customer Service Representative
3 days ago
A-Line Staffing Solutions Pittsburgh, United StatesA-Line staffing is hiring for a Remote Benefits Customer Service Representative in Pittsburgh, PA If interested APPLY NOW for IMMEDIATE consideration Brittney Blackman | Benefits Customer Service Representative Summary and Customer Service, Customer Service Representative, Repre ...
-
Customer Service Representative
1 week ago
A-Line Staffing Solutions Pittsburgh, United StatesJob Description · Job DescriptionA-Line staffing is hiring for a Remote Benefits Customer Service Representative in Pittsburgh, PA · If interested APPLY NOW for IMMEDIATE consideration · Brittney Blackman | · Benefits Customer Service Representative Summary and Highlights: · Thi ...
-
Guest Service Representative
3 weeks ago
Nothing Bundt Cakes Pittsburgh, United StatesThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first p Guest Service, Representative ...
-
Customer Service Representative
3 days ago
Swipejobs Pittsburgh, United StatesJob Description · Job DescriptionApply Today, Work Today · Weekly Pay · Job Description: · Only considering candidates with the following: · Associates Degree or Bachelors Degree OR 2 - 5 years of OTJ related experience · Must be able to communicate both orally and in written for ...
-
Account Service Representative
4 weeks ago
Henderson Brothers Inc. Pittsburgh, United StatesJob Description · Job DescriptionPOSITION SNAPSHOTTitle: Account Service Representative · Department: Commercial Lines · Location: Pittsburgh, PA · Responsibilities: Manage daily correspondences, maintain accurate client records in CRM, Expand working knowledge and continue educ ...
-
Customer Service Representative
3 weeks ago
WHC World Wide LLC Pittsburgh, United StatesJob Description · Job DescriptionPittsburgh Transportation Group is actively seeking to fill the position of a full-time a Customer Service Representative to assist with our daily transportation operation in Pittsburgh, PA. · We are looking for qualified individuals with dispatch ...
-
Member Service Representative
2 weeks ago
ACBA Federal Credit Union Pittsburgh, United StatesJob Description · Job DescriptionWe are seeking a Member Service Representative to join our team You will be the first point of contact for all membership related questions, requests and concerns. · Responsibilities: · Answer and direct phone calls · Assist with membership relate ...
-
Customer Service Representative
1 week ago
Lifeworks Services Pittsburgh, United StatesCustomer Service Representative page is loaded **Customer Service Representative** · **Customer Service Representative** · locationsPittsburgh, Pennsylvania, USA time typeFull time posted onPosted 6 Days Ago job requisition idR-1763 **Build a meaningful career** · At LifeWorks ...
Customer Service Representative - Pittsburgh, United States - PNG Companies LLC
Description
delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the (water and wastewater services) and the and (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
Over 130 Years in Pittsburgh.
Daytime Hours. Great Benefits from Day 1. Starting rate is over $18.50 per hour. In 18 months this could progress to $23.48 an hour
If you're looking for a Stable and Reliable career with a Growing utility company with over 130 years of serving Western Pennsylvania... We are looking for you to join our Home Town team
Do you have stellar customer service skills? A passion to help your community? Experience working in a fast paced environment?
Peoples offers a competitive benefit package including paid time off, consistent work schedules, opportunities for advancement, & more
At Peoples, we are more than just an energy provider. We are a company that is truly passionate about serving our community and Making Lives Better.
Customer Service Representative:
Our Customer Service Representative will be responsible for satisfying a broad array of customer needs, resolving routine to complex billing issues, adhering to PUC guidelines and performing and maintaining credit and collection activities. Individuals will need to exercise judgment within a framework as established by supervision. This position provides an opportunity to progress to higher levels with experience.
Duties of this position include:
Successful candidates will possess the following knowledge and skills:
Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to: