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Vacaville

    Customer Services Representative - Vacaville, United States - SYNC Staffing Defunct

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    Description

    Essential Functions:

    • Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.
    • Recognize and resolve documentation errors.
    • Process over, short and damaged freight and related documentation for customer resolution.
    • Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions.
    • Properly bill shipments pursuant to applicable tariffs and pricing agreements.
    • Safely walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery.
    • Prompt, daily attendance at assigned work location.
    • Perform other duties as assigned

    Knowledge, Skills and Abilities:

    • Excellent time management, organization and multi-tasking skills with attention to detail.
    • Previous customer service experience.
    • Transportation experience a plus.
    • Strong computer, typing and 10-key skills.
    • Proficient with Microsoft Office Suite (Excel, Word and Outlook).
    • Excellent written and verbal communication skills.
    • Ability to work independently and in a team environment. PLEASE ADVISE TRAINING MIGHT TAKE PLACE IN WOODLAND FOR 1 TO 2 WEEKS.


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