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    Shift Lead FOH and BOH - Raleigh, United States - Epic Wings

    Epic Wings
    Epic Wings Raleigh, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Employee discounts
    • Free uniforms
    • Training & development

    Benefits/Perks
    • Flexible Scheduling
    • Competitive Compensation
    • Career Advancement Opportunities
    Job Summary
    We are seeking an experienced Shift Leadto join our team As a Shift Lead, you will be responsible for the restaurants operational performance during your shift. You will create employee schedules, supervise staff, and assign duties to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with restaurant experience.

    Responsibilities:
    • Train and manage employees and assign duties as needed
    • Lead team in providing exceptional customer service
    • Resolve customer complaints gracefully and with tact
    • Adhere to all health and safety rules and regulations
    • Provide sales and productivity reports to upper management
    • Maintain appropriate inventory levels, reorder and restock when necessary
    • Cover the shifts of absent employees
    Qualifications:
    • High school diploma/GED
    • Previous food service experience
    • Familiarity with Microsoft Office, restaurant management software, and POS software
    • Ability to remain calm and thrive under pressure
    • Excellent management and leadership skills
    • Strong communication and problem-solving skills
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