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    Call Center RN Supervisor - Omaha, Nebraska, United States - CommonSpirit Health

    CommonSpirit Health
    CommonSpirit Health Omaha, Nebraska, United States

    2 weeks ago

    CommonSpirit Health background
    Permanent Healthcare
    Description

    Overview:


    From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy.

    We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

    CHI Health has an immediate need to add an RN (Nurse) Supervisor to our Call Center Triage team located at our Service Center located off of 72nd & Center


    This position will be HYBRID Can work at home 2 days a week and will be in the Service Center at least 3 days a week.

    Depending on need


    Hours:
    Monday-Friday 830a-5p

    CHI Health strives to care for you the way you care for your patients.

    We understand you have personal responsibilities outside of your profession and also care about your well-being.

    With you in mind, we offer the following benefits to support your work/life balance:

    Health/Dental/Vision Insurance

    Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)

    Voluntary Protection:
    Group Accident, Critical Illness, and Identity Theft

    Employee Assistance Program (EAP) for you and your family

    Paid Time Off (PTO)

    Tuition Assistance for career growth and development

    Matching 401(k) and 457(b) Retirement Programs

    Adoption Assistance

    Wellness Programs

    Flexible spending accounts


    CHI Health, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, includes 150+ clinics delivering quality care to patients across Nebraska and southeast Iowa.

    Our full-service network provides a variety of Primary Care & Priority Care Services, including Family, Internal, Geriatric, and Pediatric Medicine, in addition to several specialties to deliver custom care based on the unique needs of our patients.


    Responsibilities:

    Job Summary:


    The Supervisor - Clinic Nursing assists the Clinic Administrator / Manager with general supervision, direction, and support of the daily operations of the clinic.

    In the absence of the manager, the Supervisor has oversight of the clinic.

    Essential Key Job Responsibilities

    Has the authority to interview, hire, orient, terminate, promote, train and conduct performance evaluations.

    Assigns day-to –day work activities; directs the functional and technical job performance of team members.


    Allocate and direct staffing needs to meet patient, unit, and department needs, and collaborate with others to ensure overall staffing needs are met.


    Manage performance including:

    setting goals, clarifying job expectations, monitoring performance progress, providing feedback, recognize developing skills and addressing performance issues related to work and our commitments using corrective action.


    Works with individual clinic management and medical staff, to evaluate, monitor and enforce clinic specific protocols, procedures and objectives; maintains compliance with federal/state regulations and standards.

    Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team.

    Serves as the point of contact for patient and external customer complaints. Investigates and reconciles complaints relating to practice operations.

    Monitors the payroll system to help control employee time management.


    Monitors utilization of staff and supplies in assigned areas, and recommends appropriate adjustments to stay within budget guidelines while constantly improving the quality of health care.

    Monitors compliance with policies, implements plans and recommends revisions as needed.

    Monitors and maintains licensure certification requirements for assigned staff.

    Supervises the day to day operations in the absence of the manager.

    Performs other duties as assigned.



    Qualifications:
    Minimum

    Qualifications:
    Bachelor's Degree of an accredited school of nursing and minimum of 1 year experience in the discipline OR

    3 years' experience in the discipline with an Associates of an accredited school of nursing

    Must have a current/valid RN license from the state licensing board

    Basic Life Support (BLS) from the American Heart Association required upon hire
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