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    Customer Service Rep II - Houston, United States - Callapg

    Callapg
    Callapg Houston, United States

    1 week ago

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    Description

    **Customer Service Rep II**

    Job titleCustomer Service Rep II

    LocationHouston, TX

    **Customer Service Rep II Summary**

    This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited to answering inbound phone call, corresponding with customers via e-mails and other ordering portals.

    **Main Functional Responsibilities**

    Process orders, blanket orders & release schedules in order entry system

    Reviews orders for availability, accuracy and pricing

    Informs customer of shipping date and any possible delays

    Maintains customer database by entering new accounts and maintenance of existing accounts

    Resolves simple customer problems and analyze customers needs

    Acquire and maintain product knowledge

    Cooperate with other members of the team to meet customers needs

    Always maintain the highest standard of safety in the office and warehouse and hold others to the same standard

    **Job Requirements**

    **Skills & Abilities**

    Handle customer inquiries with a sense of urgency

    Must be detailed oriented and accurate

    Must have strong verbal and written communication skills

    Multitask, prioritize and manage time effectively

    Problem Solving

    **Personal Attributes**

    Must be a positive thinker / a team player.

    Must be outgoing and communicate well over the phone and in person.

    Motivated, persuasive, dedicated.

    Must be able to handle frustration and a fast-paced environment.

    Must be analytical and be able to synthesize complex or diverse information.

    Detail oriented.

    Ability to identify and resolve problems in a timely manner.

    Have the ability to manage difficult or emotional customers or employees in a professional and diplomatic manner.

    Ability to handle multiple projects / details.

    Ability to prioritize.

    Good business acumen.

    Strategic thinker.

    Ability to communicate well with all levels of the organization.

    Team player ability to get along well with others.

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