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    Technical Support Engineer - Santa Clara, United States - The Fountain Group

    The Fountain Group
    The Fountain Group Santa Clara, United States

    3 weeks ago

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    Description

    Hello,

    My name is Sanoop, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Technical Support Engineer for a prominent client of ours. This position is located in Santa Clara, CA Hybrid Role -3 days onsite / week).

    If you are interested in hearing more about the position, please respond to this posting with your resume attached or send me an email at

    Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.

    Hourly Rate on W2: $33-38/hr on W2

    Description

    • Provide Technical Support to customers and partners
    • Provide configurations, troubleshooting and best practices to customers
    • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
    • Provide fault isolation and root cause analysis for technical issues
    • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
    • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
    • Travel may be required to customer sites in the event of a critical situation to expedite resolution.
    • Provide on-call support 24x7 on an as needed basis.
    • Set up equipment in the lab for replications
    • Note: This is contract-to-hire opportunity providing support services to the US Federal Government. US citizenship is a requirement of this position
    Skills:
    • Excellent verbal and written communication skills and the ability to listen and understand a customer problem or question to help them solve it.
    • Excellent communication skills as it will be integral part of job (phone, email, documentation, etc.)
    • Knowledge with TCP/IP
    • Good knowledge with layer 4 protocols (TCP / UDP)
    • Good understanding of MAC / ARP / NAT / Route tables.
    • Knowledge with DHCP / DNS
    • Knowledge in Routing & Switching (OSPF / BGP / VLAN / STP)
    • Knowledge with Security (IPSEC / SSL-VPN)
    • Knowledge with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus
    • Knowledge with Authentication Protocols a plus (Radius / TACACS)
    • Certifications such as Cisco CCNA and Juniper JNCIA are highly preferred but not required
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