- Perform customer service tasks related to scheduling and dispatching trips for members
- Handle inbound and outbound calls, verifying member eligibility and addressing inquiries
- Update member records accurately and maintain clear communication with team members
- Proactively identify and resolve potential issues regarding trip schedules
- Act as a liaison between members and transportation providers
- Adhere to company policies and procedures, including learning and utilizing all available tools
- Call center/Customer Service experience
- Strong interpersonal skills
- Dispatching experience
- Excellent verbal communication skills
- Pleasant phone demeanor
- Multitasking
- Adaptability
- Adhere to company policies and procedures, including learning and utilizing all available tools
- Call center/Customer Service experience
- Strong interpersonal skills
- Dispatching experience
- Excellent verbal communication skills
- Pleasant phone demeanor
- Multitasking
- Adaptability
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customer service representative - Indianapolis, United States - Spherion
Description
Spherion is hiring experienced customer service rep for our dispatching and scheduling roles.This role requires individuals who can effectively communicate, empathize with customers, and handle various tasks efficiently within a dynamic environment.
Candidates with a strong customer service background and a willingness to learn and adapt will excel in this role.Shift: 8am-5pm
Schedule:
Monday - Friday
Pay Rate:
$20/hr
Responsibilities:
Advocate for customers and troubleshoot issues with a sense of urgency and compassion
Skills:
Education:
High School
Experience:
1-4 years
Qualifications:
Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
If you require a reasonable accommodation to make your application or interview experience a great one, please contactPay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilitiesAdvocate for customers and troubleshoot issues with a sense of urgency and compassion- Perform customer service tasks related to scheduling and dispatching trips for members- Handle inbound and outbound calls, verifying member eligibility and addressing inquiries- Update member records accurately and maintain clear communication with team members- Proactively identify and resolve potential issues regarding trip schedules- Act as a liaison between members and transportation providers
1-4 years
skills
High School
