- A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
- Benefits coverage starts after one full month of employment
- Generous vacation, sick, and holiday benefits
- Generous 401(k) matching contributions and more
- To view our detailed benefits guide, please visit our career site at
- High school diploma or equivalent required.
- Online appointment preferred.
- Medical insurance authorization preferred.
- One (1) year proven customer service experience / health care background preferred.
- Bilingual Spanish preferred. Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.
- Strong commitment to quality healthcare and excellent customer service is required.
- Must thrive in a fast paced, rigorous environment with changing priorities.
- Ability to meet deadlines and work under pressure.
- Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
- As first point of contact for PPOSBC patients, must be courteous and professional at all times.
- Answer telephone calls efficiently and appropriately.
- Be well versed on PPOSBC health services and answer relevant questions about PPOSBC health centers and health services.
- Schedule patient appointments according to PPOSBC guidelines, using PPOSBCs computer-based appointment schedule.
- Provide callers/patients with appropriate resources as necessary.
- Must be able to understand and communicate information on payment for health services, including self-pay, private insurance and state benefits such as Family PACT and Medi-Cal.
- Responsible for calling insurance companies to verify benefits & eligibility.
- Must adhere to PPOSBC scripts and protocols.
- Must follow laws and PPOSBC guidelines relating to patient confidentiality as well as reproductive health of minors.
- Comply with safety procedures, including emergency procedures.
- Other duties as assigned
- Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
- Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
- Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
- Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
- Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other peoples time and commitments.
- Empathetic: Demonstrates interest and understanding in other peoples feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.
-
call center representative
6 days ago
Planned Parenthood of Orange & San Bernardino Counties Orange, CA, USA, United StatesEncompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. As first point of contact for PPOSBC patients, must be courteous and professional at all times. Answer telephone calls efficiently a Call Center, Representative, ...
-
Call Center Representative
14 hours ago
Clinica Romero Los Angeles, United States**Position**: Call Center Representative · **Department**: Front Office · **Position Reports to**: Clinic Office Manager · **Status**: Union · **Position Summary**: · Under the supervision of the Clinic Office Manager, the Call Center Representative will assist patients and other ...
-
Call Center Representative
1 day ago
Planned Parenthood of Orange & San Bernardino Counties Orange, United States Part timeEncompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. As first point of contact for PPOSBC patients, must be courteous and professional at all times. Answer telephone calls efficiently a Call Center, Part Time, Repre ...
-
Call Center Representative
5 days ago
Planned Parenthood of Orange and San Bernardino Counties Orange, United StatesAdditional Comp Info: · Salary based on experience. · Overview: · PPOSBC has a full-time opportunity for a Call Center Representative- Bilingual Spanish in Orange, CA. · Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). · The purpose of this positi ...
-
Call Center Representative
1 day ago
Planned Parenthood Orange, United States Full timeOverview: · PPOSBC has a full-time opportunity for a Call Center Representative- Bilingual Spanish in Orange, CA. Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). The purpose of this position is to provide excellent customer service to both external a ...
-
Call Center Representative
3 days ago
Planned Parenthood of Orange and San Bernardino Counties Orange, United StatesJob Description · Job DescriptionOverview · PPOSBC has a full-time opportunity for a Call Center Representative- Bilingual Spanish in Orange, CA. · Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). · The purpose of this position is to provide excellent ...
-
Call Center Representative
4 days ago
Providence Health & Service Anaheim, United StatesUnder the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible f Call Center, Representative, ...
-
Call Center Banking Representative
1 day ago
Orange County's Credit Union Santa Ana, United States Part timeJob Description · Job DescriptionWorking remotely may be granted after completing training and demonstrating outstanding performance during the first six months. · This opportunity is part-time, averaging 25 hours per week. Requires Mondays, two late shifts per week (ending time ...
-
Healthcare Call Center Representative
3 days ago
Families Together of Orange County Tustin, United StatesJob Description · Job DescriptionSalary: $19 - $24 · Position Purpose: · The Contact Center Representative at Families Together of Orange County is a pivotal figure dedicated to delivering exceptional customer service. This role, reporting directly to the Contact Center Superviso ...
-
Sr Contact Center Representative
11 hours ago
Wescom Central Credit Union Anaheim, United StatesPlease use Firefox or Chromeinternet browserto complete this application · Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely ...
-
Orange County's Credit Union Santa Ana, United StatesJob Description · Job DescriptionWorking remotely may be granted after completing training and demonstrating outstanding performance during the first six months. · Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient ...
-
UHSM Unite Health Share Ministries Santa Ana, United StatesJob Description · Job DescriptionUnite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to he ...
-
Call Center Representative
6 days ago
West Coast University Irvine, United States Full timeAt West Coast University, we share a passion for students and transforming healthcare education As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, respo ...
-
call center representative
6 days ago
West Coast University Irvine, CA, USA, United StatesIs responsible for providing excellent Customer Service in accordance with the mission and values of the company. Manages a high volume of inbound and outbound calls for both American Career College and West Coast University. Follows different commun Representative, Call Center, ...
-
Call Center Representative
11 hours ago
CR&R Incorporated Stanton, United StatesJob Details · Job Location · Corp (Stanton) - Stanton, CA · Position Type · Full Time · Education Level · High School · Salary Range · $ $24.00 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Customer Service · Description · CR&R Incorporated i ...
-
Call Center Representative
2 days ago
West Coast University Irvine, United States Full timeChoose To Make A Difference: · At West Coast University, we share a passion for students and transforming healthcare education As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, ...
-
Call Center Representative
10 hours ago
Fix-It 24/7 Westminster, United StatesOur Team · Founded in 2018, Absolute delivers world-class plumbing, electrical, and HVAC services throughout Southern California. Located in Westminster, CA, Absolute is built on our core values. We don't just talk the talk, we also walk the walk. Our core values helped us to dev ...
-
Call Center Representative
3 days ago
APR Consulting, Inc Cypress, United StatesAPR has been engaged to identify a hardworking Call Center Representative for one of our biggest clients in the automotive industry. · LOCATION: Cypress, CA 90630 · POSITION: Call Center Representative · DURATION: Potential to be converted depending on business needs · SHIFT: 1 ...
-
Terra Nova Group El Rio, CA, United States FreelancePassportCard is a provider of innovative international health insurance coverage without upfront payments or paperwork, working in partnership with Allianz, MGEN, and TK. As a member of the White-Mountains (NYSE: WTM) and DavidShield Group with over 21 years of experience, our he ...
-
Call Center Representative
6 days ago
APR Consulting Cypress, United StatesAPR has been engaged to identify a hardworking Customer Service Representative for one of our biggest clients in the automotive industry. · LOCATION: Cypress, CA 90630 · POSITION: Customer Service Representative · DURATION: Potential to be converted depending on business needs · ...
Call Center Representative - Orange, United States - Planned Parenthood of Orange and San Bernardino Counties
Description
Additional Comp Info:
Salary based on experience.
Overview:
PPOSBC has a full-time opportunity for a Call Center Representative-Part-Time in Orange, CA.
Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm).
The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system.
At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:
Minimum Education:
Minimum Work Experience:
Language Requirements/Preference:
Agency Standard Requirements:
All employees are required to be fully vaccinated and received a booster for COVID-19 unless a reasonable accommodation is approved for a medical/disability or religious exemption.
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.
Responsibilities:Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.
Non-Essential Functions:
CORE COMPETENCIES WE CARE:
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.
Minimum Salary Range:
USD $41,354.00/Yr.
Maximum Salary Range:
USD $45,326.00/Yr.