- Helpful, friendly, approachable, enthusiastic, and professional demeanor.
- Precision and efficiency in tasks.
- Team-oriented mindset, thriving in dynamic environments.
- Strong critical thinking abilities.
- Demonstrate unwavering support for the bank's values and mission.
- Engage customers in meaningful discussions about their financial aspirations, identifying opportunities for referrals to other team members at the bank.
- Develop professional relationships with customers, empathetically addressing their needs to offer the best service.
- Proactively assist in addressing customer issues promptly, professionally, and positively, escalating matters as necessary.
- Exhibit high levels of integrity, trustworthiness, and professionalism consistently.
- Promote teamwork actively, leading by example and taking initiative to aid colleagues.
- Accurately and efficiently handle account transactions to minimize errors and prevent fraud.
- Open new accounts when required and suggest products and services to meet customer requirements.
- Complete all mandatory training enthusiastically and embrace continuous learning, welcoming feedback from senior team members.
- Maintain excellent punctuality and attendance records at work.
- Adhere to the bank's policies, procedures, and guidelines to safeguard customers and bank assets.
- High school diploma or equivalent; bachelor's degree is desirable.
- At least 1 year of experience in customer interaction and service excellence, demonstrated through work, military, or education.
- Familiarity with bank products, online and mobile banking, banking cards, etc., is advantageous.
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Client Service Specialist - Hot Springs, United States - Bank OZK
Description
Job Title: Customer Service Representative at a Leading Bank
About Us:
Built on a rich history of over a century in the banking sector, we take pride in our unwavering dedication to excellence, exceptional customer service, and consistent recognition for our outstanding financial performance. With our cutting-edge in-house Fintech team, we continuously develop and offer innovative banking solutions for individuals and businesses.
We are deeply committed to fostering a sense of community and helping our customers achieve financial success. By promoting financial stability, we make a positive impact on their lives, support families, and contribute to our communities. Social responsibility is at the core of our values, and we aim to create a conducive and rewarding work atmosphere for our employees. When both our customers and team members flourish, our bank prospers.
About You:
Becoming the top choice for customers and employees alike starts with exceptional talent that embodies and demonstrates the following qualities:
Your Role:
As a Customer Service Representative, you will establish professional connections with customers and cultivate a positive, supportive, and amicable team environment. Leveraging your unique skills and experiences, you will contribute to the continuous improvement of our customers, your team, and the overall bank, ensuring exceptional service delivery at all times.
Our accomplished team members carry out the following responsibilities daily:
Job Expectations:
Proficiency in operating standard business equipment and technologies, with or without accommodations.
Note: This job description does not encompass all responsibilities, skills, and requirements. Additional job duties, skills, and standards may be introduced. Management retains the right to modify or append job specifications at any time.
Position Requirements:
